This is an exciting opportunity to work with a dynamic organization that services a portfolio of Canon Business Equipment and other ICT solutions. The ideal candidate will serve as a frontline technical representative with both internal and external customers and be responsible for providing field-based and office-based technical support, repairs, and customer service.

Job Opportunity: Service Technician I

Location: Port of Spain
Employment Type: Permanent
Industry: Information & Communication Technology (ICT) / Technical Services
Salary: $7,000 + $1,500 Travel Allowance (TTD monthly)

Key Responsibilities:

• Diagnose, repair, and maintain Canon business equipment and other related ICT hardware.
• Complete all assigned work orders accurately and efficiently.
• Escalate unresolved technical issues to supervisors or vendor support channels.
• Provide timely and accurate cost estimates to the sales support team.
• Collect payments from clients upon completion of service jobs.
• Support the Sales team with technical insights and advice.
• Return replaced parts from rental units to the office for inventory control.
• Attend training sessions and maintain up-to-date technical skills.
• Deliver exceptional service experiences to foster positive customer relationships.
• Adhere to all company Health, Safety, and Environmental (HSE) standards and procedures.
• Perform additional duties as assigned, in alignment with the role.

Qualifications & Experience:

• 5 CXC Secondary school certification inclsuive of Math, English and Information Technology or a related field.
• Terirtary Education/Certification or further studies in Information Technology would be an assest
• Minimum 3 years experience in a similar technical or customer support role is an asset
• Familiarity with Canon copiers, business equipment, and other ICT/Business equipment would be an asset
• Working knowledge of computer networking principles.
• Proficiency in Microsoft Windows and Office 365.
• Valid driver’s license and access to a personal vehicle.
• Strong communication and problem-solving skills.
• Must be physically capable of handling equipment (up to 40 lbs).
• Ability to work independently with minimal supervision.
• A relevant combination of education and experience would also be considered.
• Awareness of proper HSE procedures