Key Responsibilities

• Oversee the administrative and operational functions of the medical suite to ensure a professional environment and the delivery of high-quality customer service are maintained
•  Plan, develop, and coordinate office policies, and protocols for the Unit
• Supervise and assign duties to all staff to meet operational requirements.
• Participate in interviews, selection, orientation, and performance evaluation of staff.
• Coordinate patient appointments to optimize client satisfaction and facilitate efficiency
• Coordinate scheduling, billing and patient communications
• Maintain patient records in compliance with confidentiality and regulatory standards
• Liaise with users of the facility on all matters and mediate/resolve issues to eliminate potential risks to the Unit’s operations.
• Coordinate and manage the procurement and inventory of medical and office supplies and ensure compliance with related guidelines.
• Liaise with healthcare providers, external partners and regulatory bodies as required
• Support financial management processes, including budgeting and expense monitoring
• Prepare and submit reports to Senior Management/the Bursary as required
• Coordinate the record management systems for documentation highly confidential, to ensure the safety and accuracy of all data.
• Coordinate and implement mechanisms to inform/educate stakeholders on all matters relating to the operation of the Unit
• Ensure compliance with all health and safety regulations
• Monitor the general maintenance and safety requirements of the building, as well as initiate and follow up on necessary maintenance actions.
• Ensure the safe custody of the property and its accessories; departmental codes, equipment and appliances, confidential records, and departmental imprest.
• Any other job-related duties assigned.