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Mystery Shopper

Clarendon / Manchester / St. Elizabeth
Not disclosed
Not disclosed
Updated 22/08/2025

SEEKING MYSTERY SHOPPERS.......

MUST BE ABLE TO DO VISITS BETWEEN THE HOURS OF 8:30 AM AND 4:00 PM - MONDAYS - FRIDAYS

Income Opportunity Ranging from JMD $4,000 - $6,500 (depending on assignment) for up to TWO - FOUR HOURS doing what you do for free — evaluating experiences, exploring products and services offered and assessing the quality of customer service from a well-established financial services group offering banking, insurance and investment solutions.

Must be 25 years or older to qualify for application

Seeking shoppers who reside in:

Kingston & St. Andrew
St. Catherine - Portmore and Spanish Town
Mandeville
Montego Bay
May Pen
Ocho Rios
Black River
Savanna-la-Mar

We are looking for Mystery Shoppers/Service Checkers who would like to get paid to visit a well-established financial services group offering banking, insurance and investment solutions as a regular customer would, and report on specific aspects of the experience in three easy steps:

1. You will be scheduled a visit
2. You will complete the visit on a specified date
3. Send in your report via computer/tablet

REQUIREMENTS INCLUDE:

- A PC/Tablet with reliable Internet connection

- Persons who are observant, articulate, great attendtion to details and are able to provide a detailed feedback

- This project will require the Shopper to open a bank account, a credit card, apply for a loan, submit a claim or check on an existing portfolio. If you are opening an account you must have the required documentation such as job letter, last 3 months pay slips/prrof of income, proof of address and valid TRN/ID. ***This is only applicable if the Shopper is not an existing customer of the financial institution)***

Responsibilities

Conduct mystery shopping visits as per assignment instructions
Observe and evaluate customer service and quality of the service provided
Submit detailed reports within specified timeframes using the survey platform provided

-EXCELLENT WRITING SKILLS | MUST HAVE A GOOD COMMAND OF THE ENGLISH LANGUAGE!

- A Jamaican Bank Account in order to receive payments for the completed assignment.

You will be required to complete a 30 minutes online training session via ZOOM prior to the commencement of the project. This training will assess how we want the mystery shopping conducted and guidance on what specific questions and scenarios that you should be presenting in order to satisfy the requests of our client.

We are seeking persons who have great attention to details and who are reliable.
We are seeking persons who have a passion for Customer Service and would like to contribute to the development of Customer Experience in Jamaica.
We want reliable shoppers who when assigned act with integrity and visit the location, call and email at the times they have been assigned.

We will be shortlisting for interviews through your e-mail address, so please reply by Friday August 29, 2025!

We look forward to working with you!!

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Answer these quick questions

Please state your parish of residence. (Shoppers are assigned to their HOME parish ONLY or neighbouring parish if required) Please also provide your age. This question is MANDATORY

Why do you want to Mystery Shop (please write at least 120 words)? This question is MANDATORY (if your answers do not MEET the Word Count Requirement - you will NOT be shortlisted)

Are you passionate about great customer service and if so, please tell us why in 100 words? his question is MANDATORY (if your answers do not MEET the Word Count Requirement - you will NOT be shortlisted)

Q-1

How many years of experience do you have in this specific job category?

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Are you passionate about Customer Service?

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Q-1

If we schedule an assignment for you to complete the mystery shops - will you be able to complete the tasks within the specified period and if we contact you via telephone (land line or mobile) - will you answer the telephone or return the call within 2 hours?

Q -1

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Have you ever worked as a Mystery Shopper before?

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Individuals with first-hand experiences as customers of a major Jamaican financial services provider (across savings accounts, life insurance, loans and investments). Please select which financial institutions you currently have an active account/policy with?

Q -1