Title: Technical Lead

Duration: 12 months

Work Type: Full time, Contract

Industry: Banking & Financial Services

Work location: Hybrid (remote and in-office) – Applications open to Caribbean (CARICOM) residents

Role Overview: The Technical Lead is responsible for guiding and supporting technical teams to ensure efficient day-to-day operations. This role involves overseeing team performance, supporting training and recruitment efforts, setting clear technical goals, and maintaining a high standard of client satisfaction throughout project delivery.

Key Responsibilities:

• Assign tasks and responsibilities to team members based on project needs and individual strengths.
• Collaborate with the team to troubleshoot and resolve technical issues.
• Analyze user requirements and identify suitable technical solutions.
• Define team objectives and establish clear technical goals.
• Ensure software, systems, and applications are properly maintained and up to date.
• Oversee system updates, enhancements, and modifications.
• Conduct regular security audits and recommend improvements.
• Provide hands-on support and technical guidance to team members during challenges.
• Determine project scope and requirements, and create effective team work schedules.
• Monitor task completion and drive progress toward daily, weekly, and monthly targets.
• Communicate regularly with internal teams, leadership, and clients to align expectations and ensure high-quality project delivery.
• Identify potential project risks early and develop contingency plans.
• Evaluate current operations and coordinate training sessions or team meetings to support continuous improvement.
• Stay current on industry trends, tools, and technologies to enhance team capabilities.
• Adjust project plans and troubleshoot technical issues as they arise.
• Foster a supportive and inclusive team environment that encourages questions, feedback, and collaboration.
• Promote transparency by openly sharing challenges, setbacks, and achievements.
• Prepare progress reports and deliver presentations to stakeholders and leadership as needed.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Relevant industry certifications such as CISSP, CISA, or financial technology certifications are highly desirable.
• At least 5 years in a technical role within banking, financial services, or a highly regulated industry, with 2+ years in a leadership capacity.
• Proven experience managing technical teams and delivering projects compliant with regulatory and security standards.
• Hands-on experience with core banking systems, financial software, or secure IT infrastructure.
• Familiarity with risk management frameworks, compliance requirements (e.g., GDPR, PCI DSS, SOX), and security audits.
• Experience working with project management methodologies such as Agile or Waterfall in regulated environments.

Key Competencies:

• Deep technical expertise aligned with banking technology stacks and security protocols.
• Strong leadership skills to guide teams in a compliance-driven, risk-aware environment.
• Excellent communication skills to engage with technical teams, business stakeholders, and regulatory bodies.
• Exceptional organizational skills for managing complex projects with strict timelines and regulatory demands.
• Proactive in identifying risks, enforcing controls, and ensuring regulatory compliance.
• Ability to foster a transparent, collaborative culture that supports continuous improvement and accountability.