Reports directly to the General Manager.

PRINCIPAL ACCOUNTABILITIES

The incumbent is expected to:
• Manage the delivery of ICT projects, under the direction of the General Manager or designated officer.
• Keep abreast of new methods and trends in ICT technology and products to advance the Credit Union’s ICT capability.
• Ensure that security and tactical operating processes, procedures, and standards are aligned to secure and protect the Credit Union’s information.
• Perform all other related duties as assigned by the General Manager or designated officer.

KEY DUTIES AND RESPONSIBILITIES
• Lead and manage medium-scale ICT projects, ensuring delivery quality and timeliness.
• Coordinate information security incident response, including unauthorized access, data breaches, and exploitation of vulnerabilities.
• Develop and manage strategies to maintain the confidentiality, integrity, and availability of information systems.
• Monitor implementation of the ICT vision, policies, and strategic plan to ensure compliance.
• Administer and monitor cybersecurity tools including SIEM, DLP, IDS/IPS, endpoint protection, and encryption software.
• Monitor computer networks for security issues and install protective measures such as firewalls and antivirus programs.
• Collaborate with the ICT team to perform network tests and resolve identified vulnerabilities.
• Assess organizational ICT needs and recommend cost-effective, strategic solutions.
• Engage stakeholders in ICT change management and work with vendors to evaluate security technologies.
• Manage day-to-day ICT operations and ensure service levels and data integrity requirements are met.
• Assess and address user needs and ensure appropriate utilization of ICT solutions.
• Maintain policies, standards, and procedures for information security and ensure compliance.
• Maintain an information security risk register and support internal/external audits.
• Perform penetration tests, threat analysis, and develop disaster recovery plans.
• Prepare and manage the IT budget, facilitate procurement of hardware/software, and monitor expenditures.
• Oversee installations, migrations, upgrades, and decommissioning of IT equipment.
• Establish and manage a help desk for tracking and resolving ICT-related issues.
• Implement cloud-based services and identify potential AI applications.
• Maintain documentation and inventory for network components and infrastructure.

QUALIFICATIONS, EXPERIENCE AND ABILITY

• Bachelor’s Degree in Computer Science, Information Systems Management, or a related field.
• Minimum of three (3) years’ experience in a management-level ICT role, with at least one (1) year in cybersecurity.
• Cybersecurity certification (e.g., CISM, CISA, CISSP) would be an asset.
• Evidence of qualifications in networking, database management, or information security.
• Knowledge of digitization, coding, and electronic archiving.
• Strong project management, time management, and multi-tasking skills.
• Working knowledge of ICT systems (e.g., networks, servers, cloud computing, business/web applications).
• Familiarity with information security standards (e.g., ISO 27001/2/17, NIST 800-53, NIST Cybersecurity Framework).
• Knowledge of security infrastructure (firewalls, proxies, SIEM, IDPS, antivirus).
• Strong attention to detail and contract/vendor monitoring.
• Strong interpersonal, communication, analytical, and problem-solving skills.
• Experience with systems such as Credit Union Financial Regulations, Financial Systems, and Asset Management is an asset.