Key Responsibilities:

• Oversee and maintain all management information systems and IT infrastructure.

• Define and implement IT policies, procedures, and security protocols.

• Provide systems support and troubleshooting for Head Office and branches.

• Install, configure, and support business applications and user workstations.

• Prepare IT-related budgets and manage procurement processes (RFPs, RFQs, RFIs).

• Manage relationships with vendors and oversee contract administration.

• Act as liaison between SECU and IT/business solution partners.

• Coordinate development, testing, and deployment of new products and system enhancements.

• Lead IT disaster recovery and business continuity planning.

• Train users and provide technical documentation and manuals.

Reporting To: IT Supervisor

Qualifications & Experience:

• Associate Degree in Computer Systems or related field (with focus on business/systems analysis or MIS).

• Certifications such as A+, ITIL, MCITP, MCSA, or MSCE are assets.

• At least three (3) years of experience in IT support, systems administration, or a similar role.

• Strong knowledge of Windows/Linux servers, SQL, Active Directory, Exchange, and backup systems.

• Experience with network administration, security protocols, and database systems.

• Proficiency in Microsoft Office and IT management tools.

• Experience with RFP processes, vendor management, and budget preparation.

Key Skills:

• Strong analytical, problem-solving, and critical thinking abilities.

• Excellent communication, documentation, and interpersonal skills.

• Ability to manage IT projects, monitor SLAs, and support cross-functional teams.

• Detail-oriented with strong organizational skills.