Key Responsibilities:

• Oversee the collection of delinquent accounts in accordance with internal policies and regulatory standards.

• Develop and implement recovery strategies, policies, and procedures across all branches.

• Prepare and analyze delinquency reports; take corrective actions to reduce arrears.

• Coordinate delinquency control meetings and follow up on outcomes.

• Train, mentor, and evaluate departmental staff, promoting professional development.

• Respond to queries from staff and members, and manage relationships with legal representatives, bailiffs, and regulators.

• Represent the Credit Union at hearings and manage execution of Commissioner’s orders.

• Monitor and restructure debt payment agreements and maintain accurate financial records.

Reporting To: Finance Manager

Qualifications & Experience:

• Bachelor’s Degree in Business Management, Finance, Accounting, or a related field.

• At least five (5) years’ experience in debt recovery, including three (3) years in a supervisory role (preferably in a credit union environment).

• Strong knowledge of collections, delinquency management, credit union policies, and relevant laws.

• Proficient in Microsoft Office and recovery-related software.

Key Skills:

• Strong leadership, communication, and decision-making skills.

• Excellent analytical, organizational, and time-management abilities.

• Ability to motivate teams and drive performance.

• Familiarity with the Co-operative philosophy and credit union operating principles.