Requirements:

• Minimum of 1 year experience performing quality assurance in a call center environment preferred but not required.
• Previous experience in complaint handling, credit bureau reporting, or resolutions support preferred, but not required.
• At least 5 CXC or GCE subjects, inclusive of English and Math
• Exceptional listening and analytical skills.
• Strong written communication skills. Excellent grammar, spelling and sentence construction
• Must be able to effectively communicate with agents, internal departments, and management
• Professional demeanor, dependable, and able to maintain confidential information
• Proficiency in Microsoft Office Suite programs required
• Strong research, analytical, and problem-solving skills
• Detail-oriented 
• Ability to work independently

Employees enjoy the following benefits: 

• Free Wi-Fi
• Annual merit pay increases
• Pension retirement plan with contributions from Radius
• Free transportation
• Excellent opportunities for advancement
• Contests prizes & giveaways
• Health, Dental, Vision, and Life Insurance
• Permanent employment (no contracts)