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Learning and Development Specialist

Port-of-Spain
Not disclosed
Permanent full-time
Updated 06/06/2025

KEY POSITION RESPONSIBILITIES:

Design and submit periodic L&D reports, including quarterly and ad hoc reports, with insights and recommendations.
Maintain up-to-date L&D performance trackers, including Education Assistance and monthly check-in audits.
Review and record Education Assistance Application Forms.
Assess requests for, develop and sign Education Assistance Contracts.
Monitor program effectiveness and provide recommendations for improvement.
Prepare Education Assistance reimbursement vouchers for the Finance Department.
Compile and Audit requests for career progression in alignment with the company’s overarching goals and Competency Framework.
Prepare and issue formal communication to employees regarding career progression outcomes ensuring timely submission to the Payroll and Benefits Administrator in accordance with payroll processing deadlines.
Develop individual learning and development plans aligned with succession planning objectives for identified high-potential team members.
Conduct performance gap analyses and learning and development needs analyses to develop annual training plans and calendars with targeted results-driven training solutions.
Manage enrollment and participation in accredited external development programs (e.g., TTII, The Institutes Knowledge Group, CII), ensuring alignment with individual development plans and organizational objectives.
Oversee the timely execution of training initiatives, ensuring alignment with defined timelines, budgets, and industry best practices.
Evaluate and provide strategic support for divisional training programmes, ensuring consistent alignment with competency frameworks and compliance with industry best practices prior to implementation.
Co-ordinate the submission of all staff performance appraisals within deadlines.
Assess performance of individuals, groups and the wider company at large and make recommendations for performance improvement in alignment with company goals.
Support with the development of individual performance improvement plans for all roles within the company based on performance outcomes.
Assist the Snr HR Manager with the completion of the Company Annual Performance report within deadlines.
Ensure that Division Career Paths are properly updated and applied.
Serve as the primary Administrator and Subject Matter Expert of the Learning Management System, ensuring effective system management and user support.
Create engaging content using modern training tools such as POWTOON, CANVA, KAHOOT etc.
Consolidate company-wide training budgets to ensure expenditure is aligned to budgeted allocations and strategic learning priorities.
Partner with HR Team to develop plans to enhance retention, performance management and organizational development
Complete any other job-related task that is related to the HR Division.

KEY BEHAVIORAL COMPENTENCIES:

Effectiveness in transmitting information, including confidentiality, facilitation/participation in sharing information, and oral and written expression.
Ability to provide quality service to internal and external clients, including demonstrated commitment to improvement of service.
Ability to complete job assignments, including judgement, problem solving, and use of appropriate resources in decision making.

KEY TECHNICAL COMPENTENCIES:

Ability to manage the administrative requirements to successfully execute projects under the scope of L&D.
Advanced knowledge of the standard performance management cycle to support the performance goals of the HR Division and wider company.
Advanced knowledge of the standard training management cycle support the learning and development goals of the HR Division and wider company.
Ability to utilize the Microsoft Suite to support learning and development initiatives of the Division.
Ability to effectively present on a diverse range of topics and career development related content with confidence.
Ability to plan, organize, and coordinate all logistical aspects of learning programs, including scheduling, venue setup, materials preparation, and communication.
Competence in tracking training participation, compliance, and evaluation data; generating simple reports to support decisions.
Ability to compile and analyze post-training feedback and assist in evaluating learning effectiveness.
Proficiency in managing and maintaining LMS platforms (e.g., uploading courses, tracking participation, generating reports).

QUALIFICATIONS AND EXPERIENCE:

Bachelor’s Degree in Human Resources, Education, Psychology, or related field,
Professional certification in Learning & Development, Instructional Design, or related area (e.g., CPTD or ATD, SHRM) preferred.
Experience using digital learning tools and managing LMS platforms.
Train the Trainer Certification or equivalent.
Insurance Industry certification will be an asset.
Minimum 3 years insurance related experience.
Minimum 5 years in Learning and Development or Talent Development.
Minimum 2 years People Management Experience.
Sound knowledge with online media content creation tools such as Adobe, Powtoon, Canva will be an asset.

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Answer these quick questions

Q-1

Do you possess experience in assessing the performance of individuals and large groups, making recommendations for performance improvement in alignment with company goals?

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Q-1

Do you possess experience in developing individual learning and development plans aligned with succession planning objectives for identified high-potential team members?

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Do you possess experience in developing annual training plans with targeted results-driven training solutions?

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Do you possess a minimum experience of five (5) years in Learning and Development or Talent Development?

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