Key Responsibilities:

Administrative Oversight:

• Supervise front desk operations, medical records, scheduling, and general office duties

• Ensure accurate and timely patient registration, billing, and insurance processing

• Maintain office supplies, inventory, and equipment servicing

Staff Supervision & Development:

• Manage and support administrative staff, including receptionists, billing clerks, and records personnel

• Oversee onboarding and training of new team members

• Schedule staff, manage time-off requests, and ensure adequate coverage

Compliance & Quality Assurance:

• Ensure adherence to health and safety regulations and patient confidentiality policies

• Maintain accurate records in line with healthcare standards and facility protocols

• Assist with internal audits and quality improvement initiatives

Financial & Operational Support:

• Assist with budget tracking and cost control for administrative functions

• Liaise with vendors, contractors, and service providers

• Prepare operational reports and updates for management

Patient Experience & Communication:

• Handle patient concerns and complaints professionally

• Maintain a welcoming and efficient environment for patients and visitors

• Coordinate communication between administrative staff, clinical teams, and management

Required Qualifications:

• Associate or Bachelor’s degree in Business Administration, Health Services Management, or related field

• Minimum of 3–5 years of office management experience, preferably in a healthcare setting

• Knowledge of healthcare regulations, medical terminology, and billing procedures

• Proficient in Microsoft Office and experience with medical records systems