A minimum of  6 CXC passes including Mathematics/Accounts and English  

Ability to manage a demanding workload and deal with irate customers. 

Positive attitude towards work. 

Ability to use own initiative and work independently. 

Team player. 

Strong customer focus. 

Numerate and computer literate. 

Excellent written and oral communication skills. 

Ensure that customers receive service that exceeds their expectations. 

Maintain a thorough knowledge of COURTS’ systems, policies and procedures. 

Find solutions to customer’s grievances. 

Answer the telephone promptly and courteously. 

Record complaints, up-date files and correctly log details onto the Courts International Repair Information System (CIRIS). 

Question the customers to determine exact details of their grievance – use trouble-shooting questions, e.g. is the filter of the washing machine blocked?  

Ensure full product knowledge of all appliances and furniture carried in the store. 

Identify and access out of stock items and communicate progress with customers. 

Identify and source missing components for delivered items. 

Liase with the service companies to ensure that they provide service beyond our customers expectations. 

Comprehensively prepare documents to facilitate: Rewrite, Refunds, Exchanges, Collect & Credit, Charge & Deliver.