Dispensary Operations | • Process prescriptions accurately and efficiently using our computerized system. • Check drug interactions, dosage calculations, and inventory levels; escalate clinical concerns to the supervising pharmacist as needed .• Maintain meticulous records in accordance with Pharmacy Board regulations |
Shift Leadership | • Own the store during shifts, directing 1-3 retail team members. • Set clear expectations, delegate tasks, and hold colleagues accountable for high-standard work without passive-aggression. • Coach in-the-moment, give constructive feedback, and celebrate wins. |
Customer Experience | • Work backwards from the customer’s needs—listen, advise, and solve problems with empathy. • Deliver a “wow” experience that feels personal, warm, and efficient. • Resolve issues promptly while protecting company’s “no-toxic-behavior” culture. |
Continuous Improvement | • Spot process gaps, suggest solutions, and help implement improvements. • Ensure shelves are faced, stock rotated (FEFO), and expiry logs updated. • Contribute ideas to grow basket size and service quality. |
Compliance & Safety | • Follow all legal, ethical, and company standards for controlled substances, privacy, and workplace safety. • Uphold strict “no-asshole rule” by modeling respect and professionalism. |