The Zone Supervisor is directly responsible for achieving sales targets while maintaining sound relationships with all customers on assigned route (St. Mary and St. Ann).  Managing accuracy of delivery to customers to ensure freshness and zero out of stock.

ESSENTIAL DUTIES & RESPONSIBILITIES

SALES

• Meets and/or exceed sales targets.
• Calculates accurate quantities of products to pack shelves to ensure availability of products.
• Starts and ends workdays with Salespersons.
• Reports Daily on missed stops, returns, and unsold goods.
• Ensures adequate frequency of delivery of fresh products.
• Monitors and manages unsold products.
• Monitors and manages stale dated quantities.
• Identify opportunities to grow sales and meet sales target.
• Increases customer base/new customers.
• Ensures proper merchandising of products in stores.
• Participates in all Marketing ventures.
• Responds to sales team on all crisis and resolve issues on the spot.

CUSTOMER RELATIONS

• Maintains good customer relationships with store managers and all levels within the supermarket.
• Must develop and maintain a detailed list of ALL customers in delegated region.
• Provides customer visitation log Weekly.
• Monitors scheduled delivery of products to ensure customer satisfaction.

COMPETITIVE INTELLIGENCE

• Provides feedback on product quality.
• Provides feedback on competitive products in the market.
• Provides feedback on competition with recommendations.
• Provides support to the Marketing department in ALL Marketing programs.
• Provides support in the research and data collection managed by the Marketing department.

LOGISTICS

• Reviews delivery route stop report.
• Motivates team members.
• Implements rerouting to improve efficiency and improve customer service.
• Manages rotation of sales persons.
• Completes timely weekly/monthly reports.

ADMINISTRATIVE

• Must be aware of Collection status to avoid customers’ accounts being restricted and to ensure customer relations
• Manage collections
• Able to fill in for Route Sales Supervisor completing all duties
• Attends Meetings
• Any other related duties

EDUCATION AND EXPERIENCE REQUIREMENTS

• Over 4 years’ sales experience at a senior level in a similar capacity
• Associate Degree or higher in a related field
• Business Management training
• Proficiency in Microsoft Word, Excel and PowerPoint

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

• High level of honesty and integrity.
• Self-motivated.
• Ability to work independently.
• Good logistics skills.
• Strong customer service oriented.
• Ability to operate a hand-held computer.
• Mature and responsible.
• Ability to communicate effectively.

WORKING CONDITIONS

• Travelling long distances.
• Exposure to variable weather and traffic conditions.
• May include lifting of heavy products, possibly up to 30lbs in weight.
• Long hours, including evenings and weekends may be required to meet deadlines.

WHAT WE OFFER: 

•  Health insurance
•  Competitive salaries
•  Paid vacation, maternity, paternity and compassionate leave
•  Subsidized meal allowance
•  Incentives