Job Title: Service Advisor

Job Summary:
We are seeking a professional and customer-focused Service Advisor to serve as the key liaison between customers and the service department. The successful candidate will ensure a smooth and efficient service experience, from vehicle intake to delivery. This role combines strong customer service skills with administrative responsibilities to support the overall productivity of the department.

Key Responsibilities:

Customer Service & Vehicle Intake

• Greet customers professionally and conduct detailed vehicle check-ins.
• Accurately document customer concerns and vehicle issues.
• Provide service estimates and explain recommended repairs or maintenance clearly.
• Obtain necessary approvals for work to be completed.
• Communicate effectively with technicians to ensure accurate diagnostics and service execution.
• Keep customers updated on service progress, changes, and completion timelines.
• Support general reception duties within the service area as needed.

Administrative Support

• Maintain and update service records in the internal system.
• Prepare invoices and process payments for completed services.
• Track warranty claims, recalls, and parts orders.
• Assist with appointment scheduling and maintain service logs.
• Manage internal documentation such as repair orders and customer files.
• Provide administrative support to the Service Manager, including report generation, time tracking, and compliance documentation.

Coordination & Team Collaboration

• Work closely with the parts department to ensure timely availability of required components.
• Coordinate with technicians to prioritize repair orders and ensure service deadlines are met.
• Ensure all service-related activities align with company policies and industry standards.

Qualifications:

• Minimum of five (5) CXC passes including Mathematics and English; post-secondary education is an asset.
• Strong administrative, organizational, and communication skills.
• Familiarity with dealership or service management software is a plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• Prior experience in a service advisor, administrative, or customer-facing role is an advantage.
• Flexibility with work hours and location is required.