ROLE SUMMARY 

 The Key Account Manager is responsible for demand and revenue generation through a strong understanding of the needs of business partners and key accounts. The Manager will serve and connect customers at that account level to meet the agreed business objectives, concentrated and focused predominantly on contracting and tendering to positively impact the different business units (Collective Impact) through the different sales channels. The KAM will also be responsible for applying the management of the internal and external network to discover unmet needs which will enable those networks and alliances necessary in specific promotional meetings that aligns with the needs of the Business Units

KEY ROLE RESPONSIBILITIES:

• Identify Customers, including decision makers / Promote connections and networks of influence.
• Analyze and track business results to identify areas of opportunity and risk to ensure achievement of business goals
• Respond to all customer requests in a timely and accurate manner by working closely with cross functional support team.
• Disseminate information through multi and omnichannel communication to the customer's target group through their preferred channel.
• Ensure customer service by generating interactions through both in-person and virtual contacts.
• Develop and execute commercial initiatives to best serve mutual business goals
• Problem solve account/institutional challenges related to product procurement to ensure optimal inventory levels for end user.
• Work closely and collaboratively with management colleagues and support network to highlight key business drivers and market dynamics to improve agility, responsiveness and drive revenue generation.
• Develop key account action plans, implement and track results.
• Organize meetings to support communication and education programs related to our disease areas.
• Bring clients together to progress in areas of mutual interest related to our therapy areas (e.g., to establish and optimize cross-sectoral and cross-specialty referral structures).

QUALIFICATIONS & EXPERIENCE: 

• Bachelor’s degree in health sciences, related discipline or Business Administration
• MBA would be an asset.
• Minimum of 5 years’ experience in the pharmaceutical industry.
• Minimum 5 years of experience preferably in Sales, KAM, Commercial, Marketing or similar roles.

REQUIRED SKILLS

• A very good knowledge of pharmaceutical market and health systems.
• Strong negotiation skills.
• Ability to build strong network – internally and externally.
• Analytical and networked thinking and working.
• Solution oriented.
• Excellent team and communication skills.
• High degree of self-organization.