MAJOR DUTIES AND RESPONSIBILITIES (are as follows but are not limited to)

• Binning of packages

• Double check labels on all packages

• Answer/ assist any customer queries in store

• Be abreast of the company’s terms of service

• Process transactions in store

• Maintain a clean workspace

• Re-binning of packages every other day or as instructed

• Be accountable for individual cash draw

• Greeting customers

• Abide by company’s guidelines and policies

• Excellent written and verbal communication skills

• Attention to detail

• Completion of daily z out

• Accountability when dealing with packages

• Monday to Saturday and multitask in a fast-paced environment

SUPPORTIVE SKILLS

• Attention to detail

• Time management

• High level of accuracy

• Communication skills

• Interpersonal skills

• Problem solving skills

• Punctuality

• Critical thinking skills

• Teamwork and collaboration skills

• Adaptability skills

Work ethic

PERFORMANCE CRITERIA

• The job is satisfactorily performed when:

• Strict adherence to the Company’s policies, procedures, and practices is maintained

• across all branches/departments.

• Required tasks are done in a timely manner and to the required standard.

• Internal clients are properly supported to meet their departmental objectives.

• All interactions with colleagues from other departments are professional and courteous.

REQUIREMENTS:

• High school diploma (Mathematics and English needed in CSEC)

• Tertiary Education preferred

• Specific industry experience preferred

• Exceptional customer service, active listening, and verbal and written communication

• skills, professional phone voice.

• Understanding of company products, services, and policies.

• Proficiency with computers, and strong typing skills.

• Ability to ask prying questions and diffuse tense situations.

• Strong time management and decision making skills.

• Adaptability and accountability.