PROJECTS COORDINATOR [Universal Service Fund (USF) Projects]
ON CONTRACT
Job Summary:
To provide high quality administrative and coordination support to the Project Manager in order to facilitate the efficient delivery of Universal Service Fund projects.
Key Duties and Responsibilities:
- Coordinate resources, activities and information to execute project workflows.
- Monitor and control project progress on-site at project locations, resolve issues and improve project processes.
- Conduct quality assurance and acceptance tests to verify project requirements are met.
- Develop project reports to track and inform progress and liaise with clients / contractors accordingly.
- Prepare and review project correspondences inclusive of project schedules and reports as required by the Project Manager.
- Organize and plan meetings, virtual or physical, as required. Provide support to other functional departments to bring new projects on stream.
- Create and maintain comprehensive project documentation and project-related files (i.e. electronic or otherwise).
- Monitor network performance and ensure high availability using remote tools and client feedback. Open, track and follow-up on support tickets with respective vendors.
- Collect and analyse data in the compilation of periodic and ad hoc reports that help drive operational decisions and communicate key metrics and insights to stakeholders.
- Identify opportunities for improvement and automation of data collection and reporting. Comply with HSE policy and procedures of the Authority and cooperate with workplace health and safety measures and initiatives.
- Take reasonable care for own safety and the safety of others and report all accidents, injuries, near misses and hazards to the Manager/Supervisor.
- Perform any other related duties that may be required by management in support of USF projects.
Qualifications and Experience:
- Recognized bachelor’s degree in engineering, information technology, computer science, or related field.
- Minimum of two (2) years’ experience in Information and Communications Technology (ICT), engineering, project coordination, or a project support role.
- Experience in data analysis, reporting or business intelligence will be an asset.
- Experience working with external service providers in a technical support environment will be an asset.
Core Competencies
Professional Knowledge, Skills and Abilities:
- Excellent organizational skills including attention to detail and multitasking skills to work on multiple projects simultaneously.
- Ability to work under minimum supervision.
- Ability to automate reports and spreadsheets through VBA, pivot tables, macros and formulas.
- Experience with data analytics and visualization tools such as Tableau, Power BI and coding skills such as SQL or Python will be beneficial.
- Ability to liaise with multi-disciplinary teams with understanding and guidance.
- Excellent written and verbal communication skills, both client-facing and internal.