Manager - Consumer Collections Management Unit

The incumbent will be responsible for managing the Group’s Retail Branches portfolio of accounts in arrears, including collections, operating systems, processes and procedures.

Duties and Responsibilities

• Manages processes for remediation/recovery on assigned portfolios, as well as ensures the Group’s target of delinquency for this specified portfolio is achieved

• Negotiates with customers for repayment within a specified timeframe and initiates legal action where necessary

• Evaluates and authorizes Applications for restructures, settlement proposals, payment arrangements, collateral sale proposals for the Group within designated limits in accordance with credit policies and guidelines

• Establishes and maintains a support network of external Agencies to assist with the execution of strategies for arrears reduction

• Administers the delinquency management system for the Group (Default Manager)

• Conducts site visits of repossessed assets to ensure they are secured in the manner specified by the Unit

• Ensures the timely provision of reports which are used in the post-loan administration functions

• Develops operational plans and budgets for the Unit and determines corrective strategies for achieving targets

• Recommends and approves initiative of legal action on accounts that warrant such action

• Acts as a representative for the Bank at Court hearings and vacant possession levies

• Engages service providers to execute court orders, provides security to levied properties and any other required service

• Reviews the Bank’s lending practices that leads to delinquency trends and makes recommendations for changes as required

• Develops procedures and systems for management of the department and reviews, revises or amends as required

• Provides effective management, leadership and supervision of the Unit and assists with the development of subordinates

• Performs all other duties, assignments and special projects as assigned by Management
  

  Qualifications and Experience
  

• Candidates must possess a Bachelor’s degree in a Business related field from a reputable University or other professional qualification from a recognized professional body e.g CFA, CIMA, ACCA and five (5) years progressive experience in banking, at least two (2) of which must be at the Managerial Level OR

• Executive Diploma/Diploma and seven (7) years progressive experience in banking, at least five (5) of which must be at the Managerial Level OR

• GMDP Certificate and ten (10) years progressive experience in banking, at least seven (7) of which must be at the Managerial Level

• Knowledge of risk management, accounting standards and remedial management

• Problem solving and decision making skills

• Proficiency in Microsoft Office Suite and Financial Modelling