Change Management Administrator - NOC

The Change Management Administrator is responsible for ensuring all Maintenances and Change Management operations to follow the processes and standards set by LLA.

Job Summary
The Change Management Administrator is responsible for ensuring all Maintenances and Change Management operations to follow the processes and standards set by LLA. The incumbent will also contribute to the development of such processes and standards and ensure the processes and standards are understood by the teams.

Essential Duties and Responsibilities:
1. Processes Maintenance and Change Management Events
2. Ensures all approvals in place for such events, schedules and calendars accordingly
3. Manages the Communication to stakeholders and customers for Change Management and Maintenance Events
4. Apply a structured methodology and lead change management activities
5. Assess the change impact
6. Technically assess the Changes to be implemented, ensure proper impact assessment, rollbacks and Network captures / stats are in place
7. Complete change management assessments
8. Adhere to change management strategy
9. Identify, analyze, prepare risk mitigation tactics
10. Identify and manage anticipated resistance
11. Consult and coach project teams, communication efforts, training efforts
12. Support and engage senior leaders
13. Coordinate efforts with other specialists
14. Assist Project Managers to integrate change management activities into project plans
15. Manage stakeholders within Change Management Lifecycle
16. Track and report issues during processing of any change
17. Define and measure success metrics and monitor change progress
18. Establish and encourage strong relationships across the organization to ensure Organizational goals are achieved
19. Ensure documentation and processes are defined and adhered to
20. Driving the efficiency and effectiveness of the change management process
21. Producing management information, including KPIs and reports
22. Monitoring the effectiveness of change management and making recommendations for improvement.
23. Performs miscellaneous job-related duties as assigned by the Vice President, Senior Director, Senior Manager, Manager or Supervisor
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Minimum Qualifications/Requirements
Experience
• 1+ Years of Change Management experience.
• 2+ Years in Network Operations Environment.
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
• 1+ Years of Project Management.
Skills/Competencies
• Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company.
• Strong influencing and relationship management skills.
• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
• Basic Understanding of Networking and functionality of multiple disciplines as a Service Provider.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• Ability to work shift and/or after hours.
• Eagerness to work in 24/7 mode.
• Process Improvement
• Reporting Skills
• Must be innovative, independent and able to work with limited direction and conform to shifting priorities, demands and timelines.
• KPI Driven and results oriented.
Qualifications
• Bachelor’s degree in Engineering/ Computer Science or equivalent work experience in lieu of formal education to be determined by hiring manager.
• CCNA or similar networking certification.
• ITIL certification would be an asset