Zone Manager

The Zone Manager will be responsible for building amazing long-term customer relationships by creating and executing profitable win-win business propositions, thereby achieving set sales targets, is a crucial element of the role to drive long term value for both the customer and CB Group.

Main Function

The Zone Manager will be responsible for building amazing long-term customer relationships by creating and executing profitable win-win business propositions, thereby achieving set sales targets, is a crucial element of the role to drive long term value for both the customer and CB Group.

Requirements

• Oversee trade channels covering mainly wholesalers and supermarkets in assigned zone
• Execution of the annual Operational Plan, developing the assigned territory and grow the team of Sales Reps through close collaboration and daily coaching
• Significant time “on the road”, visiting customers, doing market research and Sales Rep accompaniments, and collaborating with key stakeholders, thereby delivering against set targets (see KPI section)
• Leverage accumulated competencies by participating in cross-functional insight development and commercial planning workshops, contributing expert customer and consumer knowledge to develop aligned commercial plans and sales driver activities
• Provide regular updates to the Senior Manager - Sales
• Identify growth opportunities within accounts and develop strategies to expand relationships
• Handle customer escalations and resolve issues promptly to ensure customer satisfaction
• Stay up to date with industry trends, competitors, and best practices to identify risks and opportunities
• Any other duties which may be assigned from time to time

Demonstrated Knowledge, Skills, Experience 

• BSc degree in Business Administration, Finance, or relevant field
• At least five (5) years work experience as a Key Account Manager, Sales Account Manager, or relevant role in FCMG
• Intimate knowledge of down trade and supermarket channels
• Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
• Proven track record of managing and growing Jamaican Trade channels, ideally with a leading food company
• Strong communication and interpersonal skills with an aptitude for building relationships
• Competent in the use of MS Word, Excel, and PowerPoint

Competencies

• Solid customer service attitude with good negotiation skills
• An ability to understand and analyze sales performance metrics
• Ability to manage multiple accounts and projects simultaneously
• Understanding of sales funnels, and functions
• Good written and verbal communication skills