Work from Home Inbound Customer Service and Chat Program – Educational Resources.

Provide support services to customers in need of tech support and assistance navigating and purchasing digital education resources.

Lovers of learning, take note.

A new client has come to the Platform! This company provides print and digital resources to academic institutions - from preschool to higher education and beyond, across the US for over a century.

Are you a detail-oriented and diligent individual with a passion for helping others? A new and engaging opportunity is now available, providing support services to customers in need of tech support and assistance navigating and purchasing digital education resources.

This program is ideal for those who are driven to learn and to help others grow through education. You’ll play a vital role in empowering learners by ensuring they have the tools, guidance, and technical support necessary to succeed.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support; earning extra revenue while saving time and money on costs associated with working outside of the home.

What you will do as an Inbound Customer Service Representative:

• Receive inbound support requests via chat, phone and email from customers in need of registration assistance, technical troubleshooting, system navigation, and account setup.
• Provide consistent, high-quality support for questions related to course codes, access errors, profile settings, and product activation.
• Leverage company’s support portals, platform documentation, and FAQs to resolve common concerns quickly and confidently
• Log all interactions clearly, including detailed notes on issues, resolution steps, and any necessary follow-up actions.

What’s needed to service this client:

• Ability to fluently speak business and conversational English.
• Outstanding problem-solving skills.
• Demonstrate patience, display empathy, manage stress, work under pressure.
• Skilled and efficient in writing and verbal communication
• Provide knowledgeable, friendly, and eloquent customer service.
• High School diploma or equivalent
• Ability to hardwire connect to the Internet with an Ethernet Cable and meet the following technical requirements:
• Memory: 16 GB required
• Dual monitors (recommended)
• Minimal 1280 x 1024 monitor resolution
• Must maintain the most recent version of Windows 11 (fully patched with no pending updates)
• Hardwired USB noise-cancelling headset with phone-quality audio

No degree necessary – This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform.  Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed. Background check is required. 

Advantages of servicing clients through the Arise® Platform: 

• Work from the comfort and convenience of home.
• Schedule work around your life, family and priorities.
• Save money, time, and headaches by avoiding rush hour and commuting costs.
• Earn income on a flexible schedule.

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**This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.**