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Etech Global Services LLC

We’re Hiring Customer Service Collection Specialist To Join Our Team - 500 per hour

Etech Global Services LLC

  • Hanover / St. James / Trelawny
  • Not disclosed
  • Permanent full-time
  • Updated 06/10/2025
  • Jamaica Recruiters
Apply Now

Join the winning team where your talent is rewarded.

We’re Hiring - Come an Join Our Dynamic Team !!!!!


 Join the winning team where your talent is rewarded

 

 $500/hour

 


Hours: Mon–Fri 8 AM – 5 PM -Weekends Off

 

Check out our social media pages:-

 

 

Who We’re Looking For

Driven Customer-focused Experts ready to shine. 

  • The IRU Representative role is a position with a primary focus serving IRU consumers via inbound or outbound phone calls. 
  • IRU Representatives are required to stay within state and federal guidelines and ensure professional verbal and written communication.
  • The objective is to help the consumer in account resolution, including but not limited to balance or settlement in full negotiations, payment plan creation, dispute resolution, etc.
  • Call Quality is a high priority for the IRU Representative; expected monthly results should exceed 90% with minimal compliance infractions

 

 

 What You’ll Do

As a Customer Service/Collections Expert you’ll:- 

  • Build trust and deliver outstanding service.
  • Handle inbound/Outbound calls with empathy and professionalism.
  • Guide customers through their questions and concerns.
  • 85% System Utilization and focus on phone work: call documentation, call escallations, account maintenance, etc.
  •  
    Meet standardized KPIs: Inbound / Outbound calls per hour, and conversion and kept rates and dollars collected within 10% of Leader.
  • Come to work daily prepared to solve problems that arise from unique circumstances
  • Understandin the importance of the working with the consumer at an individual level to reach a personalisez solutions that best fits their needs that ensures the best outcome for both the consumer and company
  • Update consumers' accounts with precision to ensure all outcomes of the call are documented.
  • Ensure notation is clear and concise while conveying important details within the call to allow accurate reporting and support for team members.
 

Requirements:-

  • A minimum of 3 CXC subjects including English is required with a minimum of 6 months to 1 year or more call center experience.
  • No CXC a minimum of 6 months - 1 year or more Call Center experience is needed in customer service.
  • Superior written and verbal communication skills including proficiency in Microsoft Programs.
  • Must be flexible and willing to work with all levels of staff in a collabotative and partnership approach.
  • Ability to thrive in a team environment.
  • Ability to gather information and make quick decisions.
  • Demonstrates in their work and communicatio, companys core principles.
  • Able to pick upon new information quickly and accurately and apply to call.
  • Candidate must be computer literate.
  • Candidates must possess a Valid ID, TRN, and NIS.
  • Candidate must be 18 years or older to be considered.
  • Flexible to work any assigned Shift.
  • HEART/NTA Customer Service Certificate is accepted.
  • Problem solving skills- ability to access and research multiple sources of data.
  • Must be oubctual and reliable for work schedule.
  • Must have Customer Service and Collections experience.
  • Effective analytical problem-solving, and decision-making skills
  • Effective organizational skills ability to access and research multiple sources of data.
  • Ability to multitask and work under pressure.
  • Strong attention to detail and critical thinking skills.
  • Able to effectively resolve problems and be efficient in a fast paced environment.
  • Must be confartable meeting work deadlines.

What We Offer

  • Bonuses & incentives based on performance.
  • Tuition reimbursement to invest in your future.
  • Free employee Wi-Fi.
  • Free shuttle service for easier commuting. (SAV - LUCEA - FALMOUTH)
  • Free lunch during training.
  • Leadership & career advancement programs.
  • Health & life insurance benefits.
  • Monthly rewards & recognition for top performers.
  • Employee referral program (with paid referrals)!
  • Paid training with all the tools to succeed.
  • Perfect attendance bonus.
  • Employee engagement activities (competitions, theme days, birthday club).

  

Please take the following documents to the interview:-

  • Updated Resume
  • 2 Passport size picture
  • ID, NIS, TRN, 
  • NCB or Scotia Banking details
  • Certificates and Qualifications

We are located at:- 

Suite A101-104, Cazoumar Freezone,

1-3 Pimento Way, Freeport,

Montego Bay, St. James, Jamaica 

Contact us at:- 876-318-1326 or 876-678-1641
Call and Whatsapp accepted

Ref: Customer Service Call Center SpecialistCCC
Apply Now

Etech Global Services LLC

Etech Global Services LLC

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