WAREHOUSE & CUSTOMER COORDINATOR (ISLAND WIDE)

The Warehouse & Customer Coordinator is a key role in supporting the day-to-day operations of the branch by performing a blend of administrative, sales, and stock-related tasks.

PURPOSE:  This role ensures merchandise is properly managed on and off the sales floor, supports accurate inventory control, and provides backup coverage in customer-facing roles when needed. The ideal candidate is detail-oriented, hands-on, and customer-focused.

PRINCIPAL ACCOUNTABILITES:

Product Handling & Merchandising:                                                                                                                

• Assist with receiving and offloading trucks, ensuring all items are checked and accounted for.
• Move merchandise on and off the sales floor in line with store layout and promotional activity.
• Test electronics and appliances before display to ensure functionality.
• Tag, price, and display items according to visual merchandising standards.
• Responsible for assembly and setup of ready-to-assemble (RTA) furniture and equipment on the sales floor, ensuring proper installation and presentation.

Administrative Support:

• Maintain and organize branch filing systems, including inventory records and customer documentation.
• Prepare and process administrative paperwork related to stock movement, transfers, and deliveries.
• Support managers with reporting, stock reconciliation, and daily operational tasks.

Sales & Customer Service Support:

• Serve as a relief sales representative or cashier during busy periods or in the absence of core staff.
• Assist customers on the sales floor with product queries and sales transactions.
• Maintain a high standard of customer service and professionalism at all times.

Inventory & Stock Management:

• Assist with stock counts, inventory audits, and reconciling physical stock against records.
• Monitor inventory levels and identify damaged or missing items.
• Ensure storeroom and sales floor stock are well organized and compliant with safety guidelines.

JOB SPECIFICATIONS:

REQUIRED SKILLS / EXPERIENCE:

• High school diploma or equivalent.
• Minimum of three (3) CSEC subjects, including Mathematics and English Language.
• Certification in Office Administration, Retail Operations, or a related field from a recognized institution such as HEART/NSTA Trust is an asset.
• At least 1 year of experience in a retail, warehouse, or administrative support role.
• Familiarity with furniture, appliances, and electronics is a strong advantage.
• Proficient in the use of Microsoft Office Suite and point-of-sale (POS) systems.
• Strong communication, organization, and multitasking skills.
• Physically capable of lifting, moving, and offloading heavy to moderately heavy items.
• A team-oriented individual with a positive, flexible, and proactive attitude.

This represents a broad outline of duties and responsibilities and cannot list in detail all the tasks the jobholder will be expected to undertake. Management reserves the right to review duties, responsibilities and key performance indicators based on the needs of the business.