WALK-IN- Onsite Interviews - Sales, Retention & Customer Service Voice Agents - Shifts Between 7AM - 7PM/

Candidate must be able to multitask, display active listening skills, must be proficient in using the computer. Resolve customers issues in a timely manner.

We are growing and we need you!!

WALK-INS are Allowed!!!!!!!!!!!!!

 Shift:- 7AM-7PM - Monday - Friday, Must be flexible to work on weekends and public holidays

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

• Clear and Effective communication skills in English including active listening and conversational skills.

• Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.

 • Effective Organizational Skills

• Computer proficiency skills with a minimum 25 WPM typing speed

Requirements

• • A minimum of 3 CXC subjects including English is required 
•  Must have Sales, Customer Service and Retention experience.
• • Candidate must be computer literate.
• • Candidates must possess a Valid ID, TRN, and NIS.
• • Candidate must be 18 years or older to be considered.
• • Flexible to work any assigned Shift any day of the week including weekends and public holidays.
• • HEART/NTA Customer Service Certificate is accepted.
• • Problem solving skills- ability to access and research multiple sources of data.
• At least 2+ years in a Operations Center, or in Outsource management in the service industry.
• Effective analytical problem-solvin, and decision-making skills
• Effective organisational skills ability to access and research multiple sources of data.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills
• Able to effectively resolve problems and be efficient in a fast paced environment
• Able to work in a team oriented environment

WHAT WE OFFER

• Tuition Reimbursement

• Employee Referral Program

• Health and Life Insurance Benefit

• Free Shuttle Service from Center down town Montego Bay

• Free Shuttle from Center to  Lucea, Savanna-La-mar and Falmouth

• Leadership Program

• Paid Training

• Career Advancement Program

• Bonuses and incentives based on campaign

• Monthly Rewards and Recognition

• Opportunity to participate in Monthly Give Back Initiatives for the Community

• Monthly employee engagement activities

Please take the following documents to the interview:-

• Updated Resume
• 2 Passport size picture
• NIS, TRN, ID
• NCB or Scotia Banking details
• Certificates and Qualifications

We are located at:-

Suite A101-104, Cazoumar Freezone,

1-3 Pimento Way, Freeport,

Montego Bay, St. James, Jamaica