Voice Support Agents (High-volume) All Parishes

We have various clients from industries such as logistics, dental, fashion and e-commerce.We have an exciting opportunity for you with our client, who specialises in diverse yoga practices while being focused on core strengthening and total body conditioning.

• Benefits:
  • Best thing about working from home is the drive to work
  • Performance has its benefits within our Quality Performance Incentive
  • Work-life balance - No more commuting to work, you get back lost days, a lot of lost days
  • Getting to work with multicultural teams
  • A Learning Design team that designs and tailors learning resources to suit your learning and development needs
  • Learning tools that are available for your personal and professional growth!
  • An elite leadership team that provides a strong support system to you while working and assists you when in doubt
  
  
  What do you bring to the table?
  • Minimum 6–12 months of phone support experience, email support experience and live chat experience
  • Excellent verbal and written communication skills
  • Detail-oriented
  • Upbeat personality and fluent standard English
  • Thorough and prompt communication skills
  • Ability to work under pressure; resilient and not easily intimidated
  • Multi-tasker with quick learning skills (navigate more than one tab at a time)
  • Experience with Gorgias, Shopify, Dixa, Narvar, Commerce layer, Salesforce, RingCentral and Quickbase
  • Ability to de-escalate situations with irate customers
  
  
  Internet and Device Requirements:
  • Internet speed: Minimum 85–90 Mbps (upload and download)
  • System: Windows 10 or more, 32-bit operating system
  • Laptop (Bring Your Own Device) — No Chromebook, Linux OS, or Desktop
  • 8GB RAM or more
  • Processor: Intel Core i5 or up
  • Wired noise-canceling headset
  • Quiet working environment
  • Must have a backup location in cases of light and power and or internet outages.
  
  
  Additional Details:
  • This is a full-time role
  • The Customer Service Agent reports directly to the Customer Service Team Leader
  • Salary: JMD 77,500
  • We are only recruiting from Jamaica for this role