Voice Support Agents (High-volume) All Parishes

Our customer service client has been in business for over 25 years and continues to grow, taking on new services and areas to spread our expertise while offering the WOW experience to customers.

Our client serves over 190 home improvement store locations with the goal of continued growth while maintaining exceptional service and satisfaction.

Benefits:

• Quality Performance incentive

• Elite Leadership Team who coaches and drives performance

What do you bring to the table?

• Minimum 6–12 months of phone support experience on high-volume clients

• The ability to handle 90–120 calls per day with a handle time of 2–3 minutes

• Excellent verbal and written communication skills

• Detail-oriented

• Upbeat personality and fluent standard English

• Thorough and prompt communication skills

• Ability to work under pressure; resilient and not easily intimidated

• Multi-tasker with quick learning skills (navigate more than one tab at a time)

• Experience with RingCentral and Quickbase

• Ability to de-escalate situations with irate customers

• Available to work 8:00am–4:00pm / 9:00pm–5:00pm (Jamaican timezone)

Internet and Device Requirements:

• Internet speed: Minimum 85–90 Mbps (upload and download)

• System: Windows 10 or more, 32-bit operating system

• Laptop (Bring Your Own Device) — No Chromebook, Linux OS, or Desktop

• 8GB RAM or more

• Processor: Intel Core i5 or up

• Wired noise-canceling headset

• Quiet working environment

Additional Details:

• This is a full-time role

• Only candidates who meet the above profile will be shortlisted

• The Customer Service Agent reports directly to the Customer Service Team Leader

• Salary: JMD 72,000

• We are only recruiting from Jamaica for this role