Voice Support Agents (High-volume) All Parishes

🌟 Join Our Remote Customer Support Team! 🌟 We’re looking for friendly, sharp, and proactive problem-solvers who love helping people. If you can think on your feet, communicate clearly, and bring empathy to every conversation, we want you on our team!

High-volume Voice Agents

Influx is hiring experienced High-volume Voice Support Agents with excellent communication skills and a strong background in handling a high volume of customer calls, approximately 80 calls per day.

Job Description

• Answer customer questions and resolve issues efficiently via phone, chat, and email.

• Think quickly on your feet, communicate with clarity, and show empathy to customers facing challenges.

• Collaborate with team members and managers to ensure a seamless customer experience.
  
  

Minimum Requirements

• Fluency in English (spoken and written).

• At least 6 - 12 months of experience in a high-volume BPO/call center environment.

• Capable of manage at least 120 calls per day

• Excellent communication skills across phone and written interactions.

• Strong commitment to long-term support of the account.

• Task- and results-oriented, with the ability to work toward strategic goals.

• Proficiency with G-Suite (Google Docs, Gmail, Google Meet, Calendar, etc.).

• Own a laptop with at least 8GB RAM and Intel Core i5 (or equivalent).

• Quiet workspace with a noise-canceling headset.

• Reliable high-speed internet connection (minimum 80 Mbps). Test your speed here:https://fast.com/.

Desirable

• Experience with Zoom

Benefits

• 100% remote — work from the comfort of your home.

• Join an international, diverse, and supportive team.

• Opportunities to learn and grow with high-performing colleagues in a fast-paced environment.
  
  

If this sounds like the perfect opportunity for you, please submit your application in English.

🌐 Learn more about us:Influx.com