JOB SUMMARY

The Voice Engineer will be responsible for playing a leading role in the design, deployment, operation and maintenance of AMPLIA Communications Ltd voice infrastructure. It also requires support of customers, negotiation and collaboration with carriers and providing technical guidance and advice to internal units responsible for marketing, monitoring and product development.

MAIN RESPONSIBILITIES

• Owns the design, deployment, and continuous optimization of AMPLIA’s telephony network and infrastructure, ensuring high availability, reliability, and scalability of switching, signaling, and telephony applications.
• Leads strategic and project management initiatives for upgrades, implementations, and expansions of AMPLIA’s telephony infrastructure, aligning with business goals.
• Drives service deployment strategies for internal and external customers, ensuring seamless configuration and installation of Hosted PBX, Voice Trunks, Voicemail, and Contact Center platforms.
• Take full ownership of ensuring AMPLIA’s compliance with all regulatory requirements and statutory obligations related to voice services, as mandated by the Telecommunications Authority of Trinidad and Tobago (TATT) and other governmental bodies.
• The Voice Engineer is also accountable for coordinating all technical activities required for national regulatory initiatives such as Fixed Number Portability (FNP), emergency service accessibility, lawful intercept readiness, and numbering plan updates. This role involves acting as a key technical liaison with regulatory authorities, ensuring AMPLIA's voice services remain fully compliant, secure, and responsive to evolving legal and national telecom frameworks.
• Ensure Revenue Assurance and Service Continuity for High-Value Corporate Voice Customers, Residential and Carrier voice through SLA Compliance and Network Uptime Optimization
• Safeguard revenue from high-value corporate voice customers by implementing resilient voice network designs and minimizing downtime. Continuously optimize system configurations and execute preventative maintenance to ensure high service availability.
• Provide technical assurance and expert support to enterprise account managers and corporate clients to strengthen service reliability and customer retention. Act as a key technical resource for addressing escalations and driving service excellence.
• Designs and executes migration, redundancy, disaster recovery, and business continuity strategies, ensuring long-term service reliability and scalability.
• Establishes and maintains comprehensive documentation of all telephony infrastructure resources, ensuring up-to-date records for audits, troubleshooting, and future planning.
• Act as the primary technical resource for collaborating with Amplia’s Financial Controller as well as internal and external auditing bodies ensuring all voice systems and processes are in compliance.
• Ensures adherence to ITIL-based change management processes, mitigating risks associated with network modifications.
• Develops and maintains capacity planning strategies, optimizing trunk resources and network capabilities for current and projected demand.
• Plans and develops budget for all voice-related CAPEX and OPEX initiatives.
• Works closely with internal support teams, identifying recurring telephony-related issues, developing troubleshooting guidelines, and implementing resolution frameworks.
• Develops and maintains voice service performance metrics, establishing benchmarks and reporting frameworks to drive service excellence.
• Leads billing system management and operations for voice services, ensuring accurate billing, reconciliation, and financial accountability.

JOB REQUIREMENTS

• Bachelor’s degree in engineering, Computer Science, Information Technology, or a directly related field. Advanced education or additional technical/management qualifications are a plus.
• ITIL Foundation Certification
• Redhat Certified System Administrator Certification
• Project management certification (eg. CAPM)
• Regulatory Compliance training Telecommunications Law/Policy Workshops – relevant to TATT regulation
• Possession of advanced, industry-recognized certifications (e.g., Cisco CCNP Collaboration, Avaya Certification, Ribbon SBC Core Specialist or equivalent) that demonstrate advanced expertise in administering Carrier-Class or Enterprise Voice Systems.
• Minimum 8 years of progressively responsible experience in voice engineering, with at least 3 years in a senior or lead role managing enterprise-grade telephony infrastructure and regulatory compliance
• Strong Expertise of PSTN networks and voice signalling/transport protocols (including SS7, SIP, ISDN, CAS, RTP, VOIP).
• Extensive, hands-on experience with carrier-grade voice equipment, including Softswitches, Session Border Controllers (SBCs), Private Branch Exchanges (PBXs), Media Gateway Controllers, and Trunking Gateways.
• Proven expertise with legacy TDM-based voice technologies (e.g., ISDN, T1/E1, PRI, FXS/FXO) coupled with a strong command of protocols that interface between VoIP and TDM infrastructures (including MGCP, SCCP, H.323, H.248, GR.303).
• Proficiency with industry-standard tools for documentation, network planning, and project management, such as Microsoft Project, Excel, and Visio.
• Demonstrated expertise with key network infrastructure components including routers, switches, and FTTH/GPON Access Technologies—and their practical application in integrating telephony networks with broader IT systems to ensure secure, scalable, and efficient communications.
• A robust IT background with demonstrated expertise in Linux-based systems, including scripting, database administration, and server maintenance, to support and optimize the integration of telephony networks within wider IT infrastructures.
• Working knowledge of regulatory frameworks (FNP, emergency call routing, numbering plans, lawful intercept, etc.)
• Leadership & Collaboration:
• Proven experience collaborating with cross-functional teams, driving telephony infrastructure initiatives, and leveraging technical expertise for strategic planning and decision-making to enhance service delivery and operational performance.