Venue Mnager (In-field position for Antigua-Barbuda)

Provides assistance to the Venue Manager with the supervision of location operations, ensuring compliance by staff of company and departmental policies and procedures.

CAGE (Antigua-Barbuda) Ltd., is seeking a suitably qualified candidate to fill the position of Assistant Venue Manager, according to the following criteria:

Job Summary:

Provides assistance to the Venue Manager with the supervision of location operations, ensuring compliance by staff of company and departmental policies and procedures. Provides efficient and courteous service to customers. Assists in maintaining and supporting effective staff and customer relationships.

Education and Work Experience:

• Associate or Undergraduate Degree in Management. Relevant experience will be considered in absence of a formal degree.
• Certificate in Supervisory Management from accredited institution.
• Certificate in computer operations (MS Office suite) from accredited institution.
• Minimum of three (3) years’ supervisory experience; preferably in a sales, hospitality or retail environment.
• Experienced in interacting with the general public.

Special Job Skills & Knowledge Requirements:

• Proficiency in customer service.
• Good communication skills.
• Supervisory skills.
• Good analytical skills.
• Highly literate and numerate.
• Ability to write simple reports.
• Effective time and self- management.
• Ability to work independently.
• Ability to delegate effectively.
• Familiarity with VLT games (training provided).
• Must own vehicle and possess valid drivers’ license.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Assists in the supervision of location PSRs: opens, closes and supervises shift changes as required.
• Assists in verifying and tabulating accurate timekeeping records for location personnel.
• Assists with ensuring accuracy of PSR and bar floats and paperwork by sign-off.
• Assists with ensuring PSRs’ compliance with corporate and departmental procedures.
• Assists with verifying drop funds and paperwork as necessary.
• Assists with notifying management of shortages, variances or equipment problems promptly.
• Assists with notifying management of employee disciplinary issues promptly.
• Assists Venue Manager with notifying management of major incidents promptly.
• Assists the Venue Manager handling employee, customer or technology issues arising during normal course of business.
• Assists with managing employee call outs.
• Assists Venue Manager on preparation of monthly attendance report.
• Assists preparing incident or other reports as requested and required.
• Assists with monitoring bar inventory.
• Assists with staff selection.
• Assists with the implementation of marketing and promotional activities at locations, as requested by management.
• Communicates appropriately with management.
• Performs any other job-related duties assigned by management.