VP of Integrated Operations - Multiple Locations
Guardsman Group
- Kingston and St. Andrew / St. Catherine / St. James
- Not disclosed
- Not disclosed
- Updated 02/07/2025
- HRD
Vice President, Integrated Operations
JOB SUMMARY
The Vice President – Integrated Operations is responsible for utilizing human, technical, and physical resources across the assigned region to fulfill security service contracts and stakeholder expectations. This includes ensuring regulatory compliance, maintaining superior service standards, and achieving financial targets. The role requires proactive management of all operational aspects, emphasizing communication, time management, leadership, and industry expertise.
KEY ACTIVITIES AND RESPONSIBILITIES
Lead the development and execution of operational strategies that align with company objectives and KPIs.
Oversee operational performance metrics (KPIs) and take corrective action as needed to ensure targets are met or exceeded.
Lead and mentor the Assistant Vice President (AVP) of Integrated Operations to execute operational plans effectively.
Establish and implement operational policies, procedures, and systems to enhance efficiency, compliance, and service delivery.
Collaborate with the COO and executive leadership to develop strategic operational plans and budgets.
Maintain direct oversight of scheduling processes, workforce deployment, and resource optimization across locations.
Ensure compliance with policies and legal standards (e.g., PSRA, FLA, K-9, JDL, vehicle/firearm safety).
Develop and sustain client relationships, ensuring high levels of client satisfaction and contract retention.
Respond to operational incidents, client escalations, audits, and emergencies with a focus on continuous improvement.
Lead operational audits, security surveys, and service quality initiatives.
Monitor the use and maintenance of company assets, including vehicles, equipment, and firearms.
Foster a culture of accountability, leadership, and service excellence within the Integrated Operations team.
Prepare and present reports on operational performance, risks, and initiatives to executive leadership.
Any other duties within the scope of the position.
- Master’s Degree preferred, or First Degree in Business Management, Operations Management, or related discipline.
- Certification in Security or Physical Security Management is an asset.
- Minimum of 5 years’ progressive leadership experience in operations management.
- Proficiency in Microsoft Office and related systems
- Experience leading large teams and multi-location operations.
- Proven track record of achieving KPIs, managing budgets, and driving client satisfaction.
- Experience managing compliance in regulated industries (PSRA, FLA).
