Unit Manager (Customer Service)

As a Unit Manager, you will be responsible for leading and developing a team of Customer Service Representatives (CSRs) to ensure top-tier service and performance.

• Monitor performance and provide coaching to drive success
• Ensure high-quality customer interactions and problem resolution
• Develop strategies to improve team productivity and efficiency
• Communicate effectively with team members and leadership
• Conduct team meetings, presentations, and performance reviews
• Address challenges proactively and foster a positive work environment
• Adapt to schedule changes based on business demands

Requirements:

• 2-3 years of call center leadership experience
• Proven ability to build, lead, and motivate a team
• Strong analytical and problem-solving skills
• Excellent communication and time management skills
• Flexibility to provide overnight coverage