Unidentified Suspense Assistant - Contract

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Life Jamaica Limited is seeking a suitable candidate to join our Insurance Operation Services- Revenue Operations & Payments team in the capacity of:

Unidentified Suspense Assistant (Contract)
(Grade 2)

Process transfer and refund of payment from Unidentified Suspense Account in an accurate and timely manner.

Ensure client satisfaction and the achievement of the department’s goals and objectives. 

Location: Kingston

As an Unidentified Suspense Assistant, you will:

• Administer the unidentified suspense accounts.
• Contact clients to verify payment received.
• Prepare letters for client/deducting authorities advising them to discontinue payment to Sagicor and letter with cheques are sent to the client/company.
• Assist with client (internal and external) requests to move money between policies and action disbursements where necessary.
• Contact advisor to assist with the location of client or allocation of payment.
• Prepare journal voucher, cheque requisition or action form.
• Assist with actioning general requests for refund and transfer.
• Prepare monthly report on transactions processed.  
• Perform other job-related duties assigned from time to time.

What do you need?

• Six (6) CXC general proficiency subjects including Mathematics and English Language.
• LOMA (parts 1 and 2) or other industry related designation.
• Two (2) years working experience including one (1) year in an operations division of a life insurance company.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Excellent human relations and time management skills.
• Customer-service oriented.
• Working knowledge of insurance policies and processes.
• Ability to communicate effectively both orally and in writing.
• Working knowledge of basic accounting principles.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than October 3, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.