Transact Associate - Contract

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Centralized Business Support team in the capacity of:

Transact Associate (Contract)

(Grade 2)

Accept transaction requests received via email from clients.

Verify the authenticity of the transactions by logging into T24 and Prime before disseminating to the relevant business unit for processing in accordance with Service Level Agreements.

Location: Kingston

As a Transact Associate, you will:

• Promote quality service standards by observing and delivering consistent quality service in compliance with Service Level Agreements.
• Respond to customers’ queries in a timely and efficient manner.
• Attend approved training courses to enhance development of skills and knowledge necessary for effective performance.
• Maintain adequate knowledge of all SBJ & SIJ products and seek opportunities to educate clients about appropriate products and services as the opportunity arises.
• Accept transaction requests received via email from Microsoft Outlook.
• Use the bank’s operating system to access customer’s accounts to ascertain available balance/cleared funds, signing authority for corporate clients, contact numbers and email addresses.
• Perform other job-related duties assigned from time to time.

What do you need?

• Associate’s Degree in Business Management or related discipline from a recognized tertiary institution.
• Minimum of two (2) years working experience in a customer service/telemarketing / call centre environment.
• Prior experience working with a financial institution would be an asset.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Knowledge of the bank’s policies and procedures
• Knowledge of Money Laundering and the Proceeds of Crime Act (POCA)
• Sound understanding of financial sector instruments and the products and services of the organization and the financial industry in general.
• Effective communication skills inclusive of telephone etiquette and ability to interact with persons at varying levels.
• Ability to communicate effectively both orally and written including grammar and voice quality.
• Strong customer service skills which fosters an ability to deal with difficult customers.
• Ability to work independently and in a Customer and Team Oriented environment
• High degree of confidentiality.
• Ability to multi-task – being able to work on a computer while conducting telephone conversations.
• High level of professionalism and ethical standards.
• Dedicated to achieving targets and being creative with problem-solving skills.
• Knowledge of T24, Prime and Outlook applications.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than October 31, 2025.

While we appreciate all applications, only shortlisted candidates will be contacted.