Third Party Verifier

ContactPoint360 is where innovation, execution, and customer obsession meet.

Join our ContactPoint360 Family, today! 

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. 

ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Check out our YouTube video:

https://youtu.be/AsPjX-5uyQQ



Position Overview

The Third-Party Verifier (TPV) is responsible for conducting independent verification calls with customers to ensure the accuracy, authenticity, and compliance of sales transactions or service enrollments. This role serves as a neutral party, confirming that customers fully understand and agree to the terms of the product or service, while maintaining professionalism and adherence to regulatory guidelines.


Key Responsibilities

· Conduct inbound verification calls with customers to confirm details of sales and service agreements.

· Clearly read scripts verbatim to obtain customer consent

· Ensure customers provide informed consent and accurately capture their responses.

· Document verification outcomes in company systems with accuracy and attention to detail.

· Adhere to all company policies, compliance standards, and regulatory requirements.

· Maintain confidentiality of customer information at all times.

· Escalate issues or discrepancies to the appropriate department for review.


Qualifications
· High school diploma or equivalent.

· Previous experience in customer service, call center operations is an asset.

· Excellent verbal communication skills with a clear, professional phone presence.

· Strong listening skills and ability to remain impartial and objective.

· Attention to detail and ability to follow structured scripts and procedures.

· Proficiency with call center software and basic computer applications (MS Office, CRM systems).

· Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Core Competencies
· Communication and active listening

· Professionalism and impartiality

· Compliance and attention to detail

· Customer focus

· Integrity and confidentiality


Work Environment
· Call center or remote environment, with extended periods of time on the phone.

· May require flexible scheduling, including evenings, weekends, or holidays, depending on business needs.


We value our employees by providing:
Competitive salaries
Employee Recognition program
Paid training
Career advancement opportunities
Health Insurance
Employee referral program
Lunch Subsidy


All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.