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UNICEF- UNITED NATIONS

The Design and Development of Anguilla Social Protection Management Information System (MIS)

UNICEF- UNITED NATIONS

  • Anguilla
  • See description
  • Contract
  • Updated 06/12/2023
  • HUMAN RESOURCES

Design and Development of Anguilla Social Protection Management Information System (MIS)

 

NOTE: THIS IS NOT THE FULL DETAILS OF THE TOR BEING ADVERTISED SO PLEASE ALSO CLICK ON THE LINK "APPLY NOW" TO GO TO THE FULL TOR ON UNICEF WEBSITE. 

 

Institutional/Corporate Contract

Terms of Reference (TOR)

 

Summary: 

Type of Contact

Institutional Contract

Title

Design and Development of Anguilla Social Protection Management Information System (MIS)

Location

Anguilla Remote (travel to Anguilla will be required)

Duration

8 months (over a period of 11 months)

Start Date

January 15th, 2024

Reporting to

Social Policy Officer, Social Policy and Social Protection (with support from Technology for Development Officer)

Background:

In 2021, the Government of Anguilla, in collaboration with UNICEF Office for the Eastern Caribbean Area, undertook a comprehensive assessment of the national social protection system’s response to the Covid-19 pandemic. The objective of this Assessment was to evaluate the effectiveness of Anguilla’s response to the COVID-19 global pandemic through its social protection system, and more broadly to identify strengths and weaknesses of its prevailing social protection system, its shock responsiveness, and key recommendations for future consideration. One of the key recommendations of this assessment, was the development of a robust management information system (MIS) to effectively manage the entire group of processes involved in providing support to new and/or existing beneficiaries under the Public Assistance Programme (PAP) and other key social assistance programmes. 

A robust MIS presents the opportunity to strengthen the institutional capacity of the Government to effectively implement, manage and monitor its main social assistance programmes. One of the key benefits of social protection MISs is that they can lead to more equitable distribution of resources, the effective management of multiple social protection programmes and increased efficiency through economies of scale (Barca & Chirchir, 2014). MISs also promote accountability, transparency, and can contribute to better coordination of services and linking beneficiaries with other government programmes (Villalobos et al., 2010). As such, MISs facilitate intra-Government coordination, especially in response to shocks, as data can be easily stored and shared across multiple relevant Departments, Ministries and Agencies.

In understanding the important role MISs play in promoting efficiencies in the delivery of social protection, the Government of Anguilla, sought to design and roll-out an effective and cost-efficient social protection MIS.As such, in June 2022, the Ministry of Social Development and Education, in collaboration with UNICEF ECA, commenced its work on the design and development of the national social protection MIS via a Roundtable discussion with integral Government stakeholders. These sessions also included a demo by the International MIS consultant to participants on best practices in international management systems and prospective options that can be customized to the Caribbean context. Following these sessions, the MIS Consultant began preparatory work in Anguilla, in 2022, focusing on comprehensive technical technological and programmatic analyses. The findings and recommendations of this work were presented to key Government stakeholders during Social Work week 2023, on March 23, 2023, focusing on a Review of Anguilla’s Social Protection Management Information System Workshop. Key Government stakeholders participated in the Workshop, including the Social Security Office which also delivered a presentation on its MIS.

An agreement was reached among Government stakeholders to establish a Technical Working Group (TWG) to oversee the design and development of this national social protection MIS as, inter alia, intra-Ministerial coordination and cooperation is integral to the process. It was agreed that the Permanent Secretary, Ministry of Social Development and Education would oversee/Chair the TWG, reporting to the Minister of Social Development and Education.

The TWG aims to create a platform for technical coordination and learning related to the design and development of a national MIS to support the management of the main social assistance programmes in Anguilla. The TWG is a formal technical group, of key Government stakeholders, chaired by the Department of Social Development, that will report to the Minister of Social Development and Education. The TWG through regular meetings and agreed upon actions, will facilitate inter-Ministerial coordination and promote interoperability of systems. It will be linked to integral components of the national protection eco-system, engaging with non-Government actors e.g., financial organizations and beneficiaries, as required. The institutional contractor will be expected to work closely with the TWG, taking on their feedback and comments, in the design and development of the MIS. 

Objective and Specific Tasks:

The objective of this assignment is to design and develop management information system (MIS) software for the main social assistance programmes under the remit of the Ministry of Social Development and Education, Anguilla, which includes the Public Assistance Programme (PAP) and Medical Exemption programme. The system must be designed in a modular format that will allow further development and interoperability with other national systems, such as the Social Security’s MIS, and child protection case management systems. The assignment will first support the Government in the migration, translation, and management of key business processes as highlighted in the end-to-end process review from paper based to digital processes with the creation of a refined Software Requirements Specifications (SRS), and Standard operating procedures culminating in delivery of a complete software solution.  The institutional contractor will be required to lead the process of designing and developing the MIS with close collaboration of the Technical Working Group for the MIS, led by the Ministry of Social Development and Education in the Government of Anguilla.

Of note the MIS solution will need to ensure administration and access management including: (i) authentication to ensure secure access to the MIS; (ii) authorizations to guarantee users’ entitlements for accessing the resource implemented through role matrix access control; (iii) audit and reporting to provide tools to monitor access management events and changes to data objects, such as user activities, access violations, authentication events, authorization events and changes to database, the audit must be on both the system level, and directly on the database level (tables and records).

The MIS will need to be developed in a flexible way (not hard coded) to allow adaptation of operations and functions, for instance by giving the option for other nationally owned cash transfer programmes, with potentially different targeting or payment modalities, to use the MIS.

The MIS will need to accommodate potential changes in the design parameters. Specifically:

a.           The benefit calculation formula must be easily modifiable to enable rapid vertical scaling-up of benefits. A different benefit calculation formula may be considered, e.g., one that makes household benefit level a function of household composition, special vulnerabilities, and/or location (which often determines the cost of living).

b.           Eligibility criteria must be fully modifiable as needed by users with the requisite permissions

c.           Sharing of data and interoperability with other programs should be well supported.

The system should allow the ministry to rapidly respond to shocks, both in terms of the appropriate operational procedures and MIS design. All business processes should be examined to ensure they support shock-responsiveness.

As such, the company is expected to perform the following tasks:

1)      Project planning: carry out all activities related to initial preparatory planning An inception report will be produced by the firm and shared with UNICEF and the MoSD for input before finalization.

The following activities should be carried out:

(i)                  Define the methodology for undertaking the scope of work;

(ii)                Propose ICT software technologies that will be used to develop the platform database and interfaces as well as proposed cloud or hardware infrastructure and connectivity;

(iii)               Detail delivery timeframes, key milestones, meetings and inputs from UNICEF, MoSD and other partners needed to undertake the work, including planned missions to Anguilla;

(iv)               Raise any risks, issues, concerns and mitigation measures foreseen in delivery of the work;

(v)                 Provide a training plan specifying how key stakeholders within the government including MoSD and also at country level will be strengthened throughout the consultancy. 

2)       Systems assessment: Involves conducting a local assessment and stakeholder consultations to determine institutional and operational requirements for a system feasible for the context in Anguilla. During this process, the consulting firm will review system requirements for the MIS developed under a separate contract. 

3)      Development of TOR and technical specifications for the procurement of MIS cloud infrastructure or hardware and support MoSD in the procurement process and installation of MIS software on the provided infrastructure.

 

4)      Development of the software: Based on the System Requirements Specification (SRS), development of the software will need be done in a way it involves the national IT human resources, transfers and strengthens national capacities and should be tested. The MIS should cover the key functionalities of the cash transfer delivery chain. Further, in developing the MIS, the Consultant should ensure that arrangements for future maintenance of the system, potentially through a local software development company are made.

A User Experience Testing (UET) plan should be developed to allow for an iterative approach where the software is field tested (as much as possible) before submission for sign-off. 

A User Acceptance Test (UAT) should be conducted to validate that the company fulfilled all the requirements. 

5)      Piloting of the MIS including the business processes and using lessons learnt to strenghthen the MIS and the business processes during the technical support period. 

6)      Development of a MIS user manual to accurately and completely document the functions of the MIS is produced. 

7)      Training of MoSD and other relevant government staff on the MIS processes and use of the MIS platform. 

8)      Provision of follow-up troubleshooting/ technical support 6-months past the delivery of the system. This support will be performed remotely and will not involve any major changes to the system. 

Link to the Annual Work Plan:

This project relates to output 3.1 of the Annual Work Plan (AWP) which is, “Social protection institutions are strengthened to design and deliver inclusive and effective programmes and systems”, as well as activity 3.1.7. Improved and Integrated Social Protection Data Management and Administrative Systems.

Scope of work and Methodology:

The technical consulting firm is expected to refine the provided software requirements specification, develop the software with the different modules of the Management Information System (MIS) and to support the administration of the business processes, and its pilot testing. 

The firm will work under the leadership of the Ministry of Social Development, and with support of UNICEF and the technical social protection consultant to help solve potential development issues and ensure it meets the desired outcomes.

A key aspect of this assignment will include strengthening local capacity. Hence, the contractor will be expected to work collaboratively with the Government in cases where it will be necessary to refine business processes for social assistance programmes, as well as capturing, and documenting / refining necessary requirements for the successful implementation of the MIS. This should also extend to the use of local resources where possible including either subcontracting or incorporation of local software developers, project managers, and other resources.

The institutional contractor is expected to develop the MIS including the key modules mentioned below and to support the incorporation of business processes, into pilot testing:

1.           Outreach and Registration Module: This will be used to register households. Options for integration with tools such as Kobo /RapidPro, etc. utilized by other social protection services/programme providers, and other field data collection tools should be considered for synchronization with the MIS in addition to standard data formats such as Excel, and CSV. There will be a requirement to also develop an interface for online data management & capture, tools for cleaning, deduplication, and approval of record batches must be provided in this module.

2.           Programme Enrollment Module: This module will have functionality to create / edit / retire / archive programmes, describe their scope, duration, budgetary constraints, and payment frequency / modalities. Beneficiaries should be enrolled in one or more programmes via the use of the targeting module. This module encapsulates a given social protection intervention and associated beneficiaries.

3.           Targeting, Eligibility and Selection Module: This module will be used to apply targeting methodologies to the digital population existing in the MIS. The targeting criteria will be defined independently for each programme with exclusionary or inclusionary rules to account for beneficiaries who may meet multiple criteria or programme rules that prohibit multiple enrollments. This module should also allow for manual targeting to support shock responsive social programming in emergency contexts using appropriate workflows to authorize “out of band” programmes or make individuals or households eligible to ensure seamless targeting from various programmes in the MIS.

4.           Payments: This module will be used for payroll generation (based on payment cycles, pre-payroll checks for exceptions, funds request / approvals to allow preparation of payroll processing and sharing with Payment Service Providers (PSPs) / Financial Service Providers (FSPs). The system should allow payment disbursements via various modalities (cheque, bank card, cash, generic payment lists for digital currency etc.) via providers using standard secure methodologies.  

5.           Reporting: this module will be used to generate reports for management, research, and policy development on the status of social protection in Anguilla, it will include information on the number of programs across sectors that are active, number of beneficiaries in each (adjusting for beneficiaries in multiple programmes), monthly cost/investment per program, along other relevant metrics on payments, verification of delivery etc. This module should also include an easy-to-use generic report builder for custom reporting using standard structured query language (SQL). This module should also provide key statistics dashboards covering primary indicators on beneficiaries, Social Protection Board/FSP/PSPs for decision makers, regular monthly reports available in app / via email, GeoAnalytics Maps etc.

6.           Reconciliation & Payment verification: This module will provide verification processes to independently determine if beneficiaries have received the correct disbursed amounts.  It should provide multiple modalities for verification including manual (screen), and batch automated (using csv/text files). Consideration should also be given for future enhancements and the possibility of utilizing API integrations for verification.

8            Case Management / Grievance Management (Beneficiary Data Management): This module will provide the framework for managing change requests that relate to beneficiaries of the program. Those change request include beneficiaries becoming ineligible for the program removal, change of address of beneficiaries, deaths and births which require changes, or change of payments details, changes to head of household/executor, etc. This module will also be used to capture feedback / complaints, have a workflow for resolution and incorporate SMS capabilities to send alerts, reminders, and feedback to beneficiaries on the status of their case / query.  

10.         System Administration and Security: This module will be used for defining user access rights and privileges, access security control, ensure segregation of roles and responsibilities in the National MIS, maintaining system transaction logs and audit trail, email, SMS configurations to send alerts, reminders, and other system parameter settings. System Backup and Recovery functionality developed to enable daily system backup and recovery functionalities. A documented backup and recovery procedure must be made available with training for admin users. This module will also provide access to the system’s read-only access and security logs. These logs should be of audit quality, meet legal data retention requirements and document all actions committed by users of the system, reports read or generated, programmes etc. created and configuration changes.

13.         Linkages, Referrals and interoperability: This module is proposed to explore linkages, referrals, and tracking of beneficiaries for complementary social services. It should allow configuration of API connectivity with existing Government systems namely:

  • Anguilla Social Security Board
  • Treasury (Smart Stream)
  • Judicial (Child Maintenance)
  • Health Authority of Anguilla (Evident)
  • Inland Revenue (Multi Tax Solution/ MTS)
  • Education (Education Management Information System & E-learning platform)

Requirements 

The software must be developed using the following requirements and design principles:   

Software Requirements:

  1. Scalability and Performance - the system should be able to handle a large volume of data and users efficiently, ensuring smooth performance even during peak usage times.
  2. Security:
    1. Strong authentication and authorization mechanisms to ensure only authorized personnel can access sensitive data.
    2. Encryption of data both during transmission and storage to prevent unauthorized access or data breaches.
    3. Data Integration and Interoperability - the system should be able to integrate data from various sources and formats, ensuring compatibility and seamless data exchange between different social protection programs and agencies.
    4. Data Accuracy and Validation:
      1. Implement data validation rules and checks to ensure accurate and reliable data entry.
      2. Provide mechanisms for data cleansing and error correction.
      3. Reporting and Analytics - robust reporting and analytics capabilities to generate insights from the collected data, aiding in policy-making and decision support.
      4. User-Friendly Interface - intuitive and user-friendly interface to accommodate users with varying levels of technical expertise.
      5. Audit Trails and Logging - Maintain detailed audit trails and logs to track system activities and changes made to the data.
      6. Backup and Disaster Recovery - regular data backups and a well-defined disaster recovery plan to prevent data loss in case of system failures or disasters.
      7. Compliance and Legal Considerations:
        1. Ensure compliance with relevant data protection laws and regulations.
        2. Address any legal and ethical considerations regarding data collection, storage, and usage.
        3. User Training and Support - provide comprehensive training materials and support to users to ensure effective system utilization.

Design Principles:

  1. Modularity and Componentization - design the system as a set of modular components that can be developed, tested, and maintained independently, promoting reusability and scalability.
  2. Standardization and Consistency -maintain consistent design patterns, data formats, and coding standards throughout the system.
  3. Interoperability - ensure the system can seamlessly exchange data with external systems through well-defined APIs and data formats.
  4. Flexibility and Adaptability - design the system to accommodate future changes and updates in social protection programs, policies, and technological advancements.
  5. User-Centered Design - involve end-users in the design process to create a system that meets their needs and is easy to use.
  6. Data Privacy and Security by Design - embed security and privacy considerations into the system's architecture and design from the outset.
  7. Feedback Mechanisms - incorporate mechanisms for user feedback and continuous improvement of the system's features and functionality.
  8. Sustainability and Maintenance - design the system with a clear plan for ongoing maintenance, updates, and support.
  9. Scalability and Performance Optimization - architect the system to handle increasing data volumes and user loads by optimizing performance and resource usage.
  10. Risk Management - identify and mitigate potential risks associated with data integrity, security breaches, and system failures.
  11. Collaboration and Communication - foster collaboration among different agencies and stakeholders involved in social protection programs through effective communication channels within the system. 

Hardware / infrastructure principles:

  1. Hybrid hosting – the systems should be equally capably of being run on bare metal or cloud infrastructure
  2. Redundancy – Final system design should allow for automatic failover in the event of any critical failure.
  3. Compliance and certification – the application infrastructure must comply with relevant data protection and security standards & best practices.

Expected Deliverables:

 

TIMELINE AND DELIVERABLES

 

 

No

Deliverable

Estimated time required

Estimated Completion Date

1

Inception report inclusive of: project workplan, revised software requirements specification, architecture, and resource requirements.

15 days

29-Jan-24

2

Software ready for roll-out with technical specifications source code, MIS software that has been piloted and installed on MoSD infrastructure, interoperability with the agreed systems tested, completed.

 

120 days

28-May-24

3

MIS user manual and training on the use National MIS to relevant ANG staff conducted. Open-Source Code handed over to ANG.

20 days

17-June-24

4

Maintenance follow-up troubleshooting/ technical support

14 days, 6 months past the delivery of the software

31-Dec-24

Payment Schedule

 

Payment will be made upon satisfactory submission of the deliverables as following:

PAYMENT SCHEDULE

 

No

Deliverable

Payment upon satisfactory delivery (%)

Est. Budget

1

Inception report , workplan, SRS, and other requirements documentation

10%

10000

2

Software ready for roll-out with technical specifications source code, MIS software that has been piloted and installed on the MoSD infrastructure, interoperability with the existing companion systems tested.

40%

                           40000

4

MIS user manual and training on the use National MIS to relevant ANG staff conducted. Open Source Code handed over to ANG.

35%

35000 

5

Maintenance follow-up troubleshooting/ technical support 20 days, 6 months after the delivery of the software

15%

                        15000.00

Estimated Consultant Fee (Sub-Total)

100000.00 

Travel and Workshop related expenses:

The contractor will be responsible for administering its own travel and will be responsible for all travel costs - flights, daily subsistence allowance etc. Travel expenses will be reimbursed separately upon presentation of receipts based on actual cost or as per UN rates (https://icsc.un.org/Home/DailySubsistence) whichever is lower. Travel expenses shall be calculated based on economy class travel, regardless of the length of travel and ii) costs for accommodation, meals and incidentals shall not exceed applicable daily subsistence allowance (DSA) rates, as promulgated by the International Civil Service Commission (ICSC). The consultant must travel on UNICEF approved airlines.

Travel related expenses: 10,000.00

Grand Total $110,000.00

 

Reporting:

The firm will report directly to UNICEF ECA’s Social Policy Officer, based in Trinidad and Tobago (contract manager) and will work closely with UNICEF ECA’s Technology for Development officer and the Ministry of Social Development and Education as well the Technical Working Group responsible for the design and implementation of the MIS system. As such, within the Government, the Permanent Secretary Ministry of Social Development and Education, will serve as the Ministry’s focal point as well as Chair for the TWG for the MIS. The Consultant will work in collaboration with the Chair and TWG for their inputs. The Ministry will assist in providing technical inputs, coordinating arrangements for interviews/meetings/discussions with key officials and providing administrative and logistical support as needed.

Expected background and Experience:

The consultancy firm that will undertake the assignment should meet the following requirements:

(i)                  Experience in developing Open-Source software systems and developing IT solutions in Caribbean countries, Pacific and developing countries.

(ii)            At least 10 years’ experience in IT projects of equivalent size and nature;

(iii)               Experience with successfully developing at least 2 national/government social protection MISs, with preference to experience in developing countries

(iv)               Demonstrable working experience on cash transfer programming, management information systems and facilitation of processes in a complex multi-stakeholder steering process in international development.

 The technical evaluation will be considered in accordance with the following information:

Individual team members should have the following qualifications:

IT Team – IT Team Leader:

Minimum Qualifications

  • At least 10 (ten) years of demonstrated experience working in the IT projects of similar size and nature;
  • At least five of these years should consist of working as the Project Manager/Team Leader for the design, development and implementation of IT systems product/solutions in the relevant areas such as financial management information system, core banking solutions, pension system or similar public programs;
  • Excellent knowledge and experience in IT system design and development methodologies (software development life cycle);
  • Knowledge and experience of GSB implementation;  
  • Strong experience of working with Government organizations and structures;
  • Demonstrated work experience in the region is an advantage.
  • Excellent spoken and written English is required.

Other skills and attributes         

  • Ability to transfer knowledge while developing.
    • Command in English language is a strong asset.

System Analyst/Quality Assurance:   

Minimum Qualifications  

  • At least eight (8) years of demonstrated experience working in previous projects of similar size and nature. 
  • At least two project experiences working as the System Analyst for the design and implementation of IT system of similar size and nature;  
  • Proven experience of conducting system requirement study/gap analysis, developing data/process flow diagrams to effectively map the business requirements into MIS;

Excellent knowledge and experience in system design and development methodologies (software development life cycle)

Hardware/Networking specialist:

Minimum Qualifications

  • Eight years of demonstrated experience in conducting hardware needs assessment, analyzing and developing an optimum hardware architecture for the implementation of large scale IT systems and solutions;
  • Experience in developing a hardware technical specifications, bills of quantity;  
  • Experience in installing, configuring and tuning hardware and networking equipment such as servers, routers, switches as required
  • Ability to configure supplied equipment in a most secure environment taking into consideration of local environment.

Other skills and attributes         

  • Certified hardware and/or network engineer is an advantage 

Data security expert:

Minimum Qualifications

  • Eight years of demonstrated knowledge and experience in data security and conducting Information Systems audits; hacking countermeasures;
  • Proven professional experience in conducting system vulnerability assessment, malware analysis. 

Other skills and attributes         

  • Relevant professional certification is an advantage

Database administrator: 

Minimum Qualifications

  • Eight years of demonstrated knowledge and experience in installing, configuring and tuning MIS/IT systems similar to the project size and nature;
  • Strong knowledge and experience of RDBMS such as MySQL, MS SQL, Oracle including knowledge of Operating systems such as Windows Advance Server, Linux or equivalent;

Other skills and attributes

  • Relevant DBA certification is an advantage. 

System developers (more than one):

Minimum Qualifications

  • At least five years of demonstrated knowledge and experience in system design and development life cycle (software development life cycle);
  • Strong knowledge and experience in the technology platform proposed; 
  • Strong knowledge and experience in software programming tools;
  • Strong knowledge and experience in RDBMS systems such as MS SQL, Oracle or equivalent.

National Team: 

Minimum Qualifications

  • Proven experience in IT
  • Proven experience in closely collaborating with the FGS
  • Experience in working with the UN system is a distinct asset;

National IT team leader: 

Minimum Qualifications

  • At least 5 years of in the area of system design and development life cycle (software development life cycle);
  • Strong experience in implementing IT solutions in Anguilla;
  • Strong knowledge and experience in the technology platform proposed; 
  • Strong knowledge and experience in software programming tools; 

System developers (more than one):

Minimum Qualifications

  • At least five years of demonstrated knowledge and experience in system design and development life cycle (software development life cycle) in Anguilla
  • Strong knowledge and experience in the technology platform proposed; 
  • Strong knowledge and experience in software programming tools;
  • Strong knowledge and experience in RDBMS systems such as MS SQL, Oracle or equivalent. 

MIS Operations, Support and Training Officer: 

Minimum Qualifications

  • At least two project experiences working in MIS/IT Support project in a similar project;
  • Experience in MIS Training of Government officials during rollout of MIS systems at central level as well as in the field 
  • Experience in installing, configuring and tuning Software, hardware, networking equipment such as servers, routers, switches during MIS implementation;
  • Basic experience and knowledge and experience in software programming tools;
  • Basic knowledge and experience in RDBMS systems such as MS SQL, Oracle or equivalent.
Payment of professional fees will be based on submission of agreed deliverables which receive satisfactory quality review.  

Evaluation Criteria:

The selection process of the institutional contractor will be assessed through an evaluation form based on the quality of the proposals in line with the terms of reference deliverables. Applications are expected to include detailed information on staff involved and total costs for this consultancy. Applications must also include similar projects conducted in the past by the   institution to guide selections. 

The firm will determine and include in the proposal the number of support staff it deems necessary. The firm is also free to propose a modified staff composition, provided it gives compelling justification for the proposed changes. 

Technical Proposal: 70 points

Evaluation Process and Method 

Technical Evaluation Criteria:

  • The institution is encouraged to ensure they meet the below requested evaluation and qualification criteria.
  • Technical evaluation is composed of 70 points.
  • Minimum successful score for the technical evaluation is 46 points. 

Evaluation criteria: Overall Response and Methodology 

Criteria: Clear understanding of the RFP by the vendor - Demonstrates clear understanding of the assignment and alignment of the proposal to the ToR; detail and thoroughness of the proposal in respect of the requirements of the ToR and assignment 

Marks: 10 

Criteria: Methodology and response - Clear and effective context specific methodology/approach on how the consultants will carry out the tasks including management and logistics

Marks: 12 

Evaluation criteria: Project Planning

Criteria: Detailed workplan and time schedule and detailed sequence and realistic timeline for each activity/workshop, including monitoring milestones 

Marks:

Evaluation criteria: Vendor Qualifications

Criteria: Institutional profile - Experience in developing Open Source systems and developing IT solutions in Caribbean countries, Pacific and developing countries;

(i)                  At least 5 years experience in IT projects of similar size and nature;

(ii)                Experience with successfully developing at least 2 national/government Cash Transfer MIS, with preference to experience in developing countries; 

Marks: 7

Criteria: Company's international experience: 10 years track record in the IT development of beneficiaries MIS for government programmes in similar contexts.

Marks: 4

Criteria: references 

Marks: 3 

Criteria: Team Composition: Clear Team Composition with well-defined roles and responsibilities 

Marks:

Criteria: Staff Qualifications: IT Team leader, system analyst 

Marks: 8

Criteria: Staff Qualifications: Data security expert, data administrator, system developers 

Marks:

Criteria: Staff Qualifications: national team

Marks:

Total Marks: 70 

Financial Evaluation Criteria:

  • Only bidders obtaining the minimum pass mark in the technical evaluation (46 points) will be considered for the financial evaluation.

Financial evaluation is composed of 30 points. The lowest financial offer will obtain 30 points.

Administrative Issues:

  • The institution will work under the direct supervision of the Social Policy section at UNICEF in close coordination with the ICT section.
  • The institution will be responsible to arrange appointments for physical coordination meetings and visits to ANB when required.
  • The institution will be expected to work independently, although UNICEF will assist within reasonable parameters to ensure the smooth running of the assignment
  • The institution is responsible to submit deliverables over the course of consultancy contract.
  • The institution is not entitled to payment of overtime; all remuneration must be clearly described in the contract agreement.
  • All data, outputs, and deliverables including software source code, software documentations, databases, web services, dashboards, mobile applications, web applications, web platform, scripts, maps, drawings, images, logos, plans, and reports developed under this assignment are the intellectual property of UNICEF and ANG Government.

Resource:

UNICEF reserves the right to withhold all or a portion of payment if performance is unsatisfactory, if work/outputs are incomplete, not delivered or for failure to meet deadlines.

Property Rights:

UNICEF shall hold all property rights, such as copyright, patents and registered trademarks, on matters directly related to, or derived from, the work carried out through this contract with UNICEF. 

Administrative Matters:

The Technical Proposal of a maximum of 25 pages should include but not be limited to the following[1]: 

Methodology: Detailed Methodology / approach to requirement detailing how to meet or exceed UNICEF requirements for this assignment

Company Profile: Ensure to include information related to the experience of the company as required and outlined in item 8 of this document. 

How to Apply:

The application package should include the following:

a. A cover letter (no more than 1 page)

b. Technical Proposal

c.  Financial Proposal (Detailed budget stipulating all-inclusive fees)

Prospective institutional or corporate contractors should apply to the email address above no later than December 08th, on or before 17:00hrs (GMT-4.00 Eastern Time). Kindly ensure the subject line is denoted with the heading “Design and Development of Anguilla Social Protection Management Information System (MIS)”.


[1] The technical proposal should not exceed the specified limit, however all supporting documents such as CVs, company registration, JV agreements etc. can be considered annexes and not included in the specified limit.

 

 

 

 

Ref: ConsultancyC

UNICEF- UNITED NATIONS

UNICEF- UNITED NATIONS

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