Temp Goldstar Credit Collections agent

A Goldstar Credit Collections agent is responsible for executing Credit Collection processes and procedures for our growing business.

Job Title: Temp Goldstar Credit Collections agent NA

Location: Montego Bay, Jamaica
Company: Goldstar
Department: Credit Collections

Reports To: Contact Centre Operations Team Lead

Start Date: July 28, 2025 to January 30, 2026

Job Summary: 

A Goldstar Credit Collections agent is responsible for executing Credit Collection processes and procedures for our growing business. It requires high-energy, multi-tasking, urgency, attention to detail as well as good phone/email demeanor to build relationships with customers as well as our internal team. We are passionate about people and performance excellence and put our customers at the center of everything we do. Join our diverse, in-house, team where you will feel valued and inspired to contribute your unique skills and experience.

 Key Responsibilities (including but not limited to): 

• Collecting pre-payments, payment/credit card processing, PCI compliance
• Account reconciliation
• Credit limit review/assignments
• Setting up new customers including tax rules
• Daily invoicing, sending of account statements and credit memos.
• Review using D&B, credit releasing to meet order-processing deadlines
• Aging review and collections, large order deposits
• Credit and Service Request processing
• Working with internal Goldstar expeditors and Care team members to research issues that may contribute to order in hands dates.
• Working closely with the Accounts Receivable team
• Providing credit references
• Working closely with the Account Payables department of our customers, maintaining open communication, good working relationships with high volume customers for a smooth credit and payment processing.
• Relationship making and decision-making.
• Reporting to the Credit and Collections Manager

 Additional Responsibilities: Comply with company policies, safety rules and regulations for personal and as pertaining to other employees. Maintain work area, equipment, and supplies in a neat and orderly condition.  Report any problems or difficulties to the leadership group.  Assist others/perform other duties when time permits or when so instructed.

 Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual will be measured and evaluated weekly on the following criteria: sales revenue, quality, productivity, accuracy and backlog. One must contribute to building a positive team spirit by supporting all efforts to be successful. Good attendance will be required. The requirements listed are representative of the knowledge, skill, and/or ability required.

• Must have minimum of one (1) year of customer service experience.
• The ideal candidate will come from a call centre, credit collection or customer service environment.
• Demonstrate superior telephone skills with good written and verbal communication skills.
• Must be a team player and have excellent e-mail and verbal communication skills. 
• High school diploma or 4 High School passes (to include English Language and a Math related subject).
• Familiarization with computer applications such as MS Office suite.
• High calibre of execution against targets and tasks.
• Strong ability to multi-task in a fast paced, high-volume environment including inbound phone calls, emails, while paying close attention to details.
• The ability to work with little or no supervision.
• Strong Customer Relationship building skills.
• Strong time management skills.
• High energy
• Excellent phone and email demeanor to build relationships with customers and internal team
• Must be a team player

 Our Values

At Goldstar, we put Customers First, delivering impactful experiences through thoughtful solutions. We embrace Continuous Improvement, foster a Goal-Oriented mindset, and act with Integrity in all we do. Above all, we are People-Centric, valuing diversity, inclusion, respect, and empowers employees to grow and contribute meaningfully.

Equal Opportunity Employer:

Goldstar is an equal opportunity employer and encourages applications from all qualified individuals. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Goldstar

Goldstar team operates in 5 continents, reflecting our dedication to meeting the unique needs of global clients while fostering strong local connections. By combining our international presence with tailored support, we deliver exceptional products and seamless service, building a community where shared growth and success thrive.

Goldstar is on a mission to redefine the branded gift and promotional merchandising experience. Through our partners, we’re helping brands make simpler and smarter buying decisions, create more meaningful connections, and deliver exceptional value at every step of the way. We’re continuously working on being better at everything we do—embracing a desire for ongoing transparency, innovation and growing our focus on sustainable development. We’re committed to helping shape a better, brighter future—together.

To learn more: https://www.simplygoldstar.com