Teller Supervisor - AFSL

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Alliance Financial Services Limited a member of the Sagicor Group is seeking a suitable candidate to join our Branch Operations team in the capacity of:

Teller Supervisor
(Grade 3)

Oversee Teller Operations including scheduling, supervising, and providing direction to Tellers to ensure clients are provided with courteous and efficient service and accurate information.

Provide on-going coaching and development of team members, ensuring a high level of employee capability and engagement.

Manage cash holdings, acts as custodian of branch vault and other assets.

Champion client experience by proactively engaging and interacting with clients.

Location: Kingston

As a Teller Supervisor, you will:

• Deliver quality service to clients in accordance with the company’s customer service standards.
• Actively market/promote the products & services of the company.
• Directly supervise teller line operation and ensure delivery of superior customer service and adherence to procedural guidelines.
• Check and verify the correctness and completeness of transactions.
• Conduct random spot checks on teller`s transaction, cash holdings and all pertinent areas.
• Perform custodial duties for vault cash, stamps, keys, and supervise overall management of the vault cash and other valuables.
• Manage cash holdings to minimize risk and excesses.
• Receive and verify cash orders from bank/head office/service provider.
• Balance and reconcile Teller’s tills and preparation of related reports daily.
• Report all differences to Branch Lead daily.
• Ensure all relevant TTRs/STRs/UTRs are completed in accordance with guidelines.
• Train/coach/mentor members.
• Manage team members performance in accordance with SGJ’s performance standards.
• Perform other job-related duties assigned from time to time.

What do you need?

• B.Sc. in Banking & Finance, Accounting, Business Administration, or related field from a recognized tertiary institution.
• Minimum of five (5) years working experience in a financial institution with two years’ experience in a supervisory/senior capacity.
• Sound knowledge of computer software packages including spreadsheet and word processing applications.
• Strong knowledge and understanding of Money Services Businesses.
• Strong knowledge of branch operations including teller operations and cash management procedures.
• Knowledge of customer service principles.
• Strong knowledge and understanding of the Proceeds of Crime Act and Anti-Money Laundering Regulations.
• High degree of honesty & integrity.
• Motivator and team-builder.
• Strong time and self-management skills to sufficiently plan, prioritize and organize work.
• Good analytical and problem-solving skills.
• Strong interpersonal and communication skills.