Teller

TELLER – One (1) year contract

TELLER - Old Harbour Branch – One (1) year contract

The successful candidate is required to: accurately process all transactions, record and balance cash, cheques, point of sale transactions and journals in keeping with the Credit Union’s policies, procedures and applicable regulatory and legislative requirements, as well as promote and maintain positive relations with all contacts.

JOB DESCRIPTION

Duties and Responsibilities

• Operate a teller window to serve the Credit Union’s Members by: 
• Accepting deposits, loan payments and withdrawals requests whilst ensuring proper verification and authorization of all transactions. 
• Processing all transactions accurately and efficiently in accordance with established limits and guidance ensuring that transactions are authentic and in line with the Credit Union’s policies and procedures.  
• Maintaining and being responsible for cheques and negotiable instruments in accordance with the Credit Union’s policies and procedures. 
• Adhering to the guidelines for security of cash without deviation.
• Deliver excellent service by greeting and responding to members promptly and courteously in accordance with Infiniti’s Service Level Agreements. 
• Ensure that all transactions are correctly posted to the Members Account.  
• Promote the Credit Union’s products and services and upsell/cross sell in the best interest of the members and the Credit Union.
• Refer and report all discrepancies and or disagreements with members based on company policy and procedures. 
• Balance cheque totals with banking system reports, print and attach relevant documentation before passing to Teller Supervisor for checking within the stipulated timeframe and guidelines.  
• Ensure that cash for treasury is duly recorded in the Contra Book, packaged, and dispatched within the specified guidelines. 
• Balance cash against the banking system reports ensuring that all documentation (receipts withdrawal slips, journals etc.) are attached to the generated report(s) before check-off by the lock –up Officer.  
• Locate any differences and correct entries if identified and otherwise report such differences to the Teller Supervisor or Branch Manager.  
• Comply with all department and company policies and procedures maintaining strict adherence major policies and procedures to include the Code of Conduct, Ethics and Conflict of Interest Policy, the Teller Procedures, Internal Control Policy and all Operational and Risk and Compliance Policies/Procedures and the Proceeds of Crime Act. 
• Without tipping off, report all suspicious transactions to the Credit Union’s Nominated Officer. 
• Contribute to the fulfillment of department and company objectives and goals. 
• Respond to Member/contacts queries or complaints with the aim of providing a solution or making the necessary referral that will enhance customer satisfaction. 
• Actively market the products and services of the credit union thereby contributing to the expansion and diversification of its client base and revenue.  
• Keep abreast of developments in the financial market, including competitors’ products, service levels, rates, etc., to actively participate in the strategy building process. 
• Accurately complete loan agreements in keeping with loan product profile and Lending Risk Management Policy. 
• Perform any other related duties as may be required. 

Specific Job Knowledge, Skills and Competencies

• Sound Knowledge of accounting practices, principles and procedures especially as it relates to the Credit Union environment. 
• Sound knowledge of general strategy, policies and procedures of Credit Union. 
• Knowledge of the Acts and Regulations governing the Credit Union (e.g. Co-operative and Friendly Societies Act, Proceeds of Crime Act and Anti -Money Laundering Act and TPA, Data Protection Act etc.).  
• Sound knowledge of the concepts, principles and practices of sales, marketing and customer relations. 
• Excellent customer service skills.
• Excellent human relations and communication skills.
• Excellent oral and written communication skills.
• Ability to prioritize and handle multiple tasks simultaneously. 
• Ability to work on own Initiative. 
• High level of professionalism, integrity, and confidentiality. 
• Good interpersonal and leadership skills. 
• Initiative in solving queries.  
• Ability to process high volume data entry with speed and accuracy. 
• Ability to adapt to changes in the workplace. 
• Ability to work independently and as part of a team. 
• Ability to pay keen attention to details. 

Qualifications and Experience:

•  A Bachelor’s Degree in Business Administration, Management, Accounting, Finance or  equivalent, from an accredited tertiary institution. 
• Two (2) years’ experience in a similar position, in a financial institution. 

We appreciate all applications; however, only shortlisted candidates will be contacted.