Telesales Agent

See Details Below.

Core Functions

•	Makes outbound calls to customers of the Bank who are prequalified for specific products as defined by the business and to acquire new customers through other product offerings.
•	Engage pre-qualified customers using a structured conversation tool or guide to encourage them to consider using other products and services offered by the Bank.
•	Maintain and continuously upgrade knowledge of the products and services offered by the Bank.
•	Engages the customers/prospects to determine their likely interest in specific products and services offered by the Bank.
•	Escalates issues, concerns, complaints and general feedback raised by customers/prospects which requires resolution by the Supervisor.  


Qualifications & Experience 

•	Bachelor’s degree in Banking, Finance, Business Administration or any other related discipline.
•	A minimum of two (2) years’ experience of working in a Bank / financial institution in a customer service or sales environment.