Telephone Operator

To handle incoming and outgoing telephone calls in an effective and efficient manner and to consistently provide prompt, reliable and courteous service to both external and internal customers.

MAJOR DUTIES & RESPONSIBILITIES: 

• Handling incoming and outgoing telephone calls in an effective and efficient manner.
• Reporting telephone system complaints to service providers, doing the necessary follow-up to ensure resolution and submitting Complaints Log.
• Using available paging system to contact persons and make announcements, as necessary in keeping with specified guidelines.

QUALIFICATIONS, EXPERIENCE & SKILLS: 

1. Five (5) subjects at the CXC General Proficiency level with Grades 1 or 2 or equivalent passes in GCE O’ level including English Language and Mathematics or another numeric subject.
2. At least two (2) years’ working experience in a similar position.
3. Formal training in switchboard operating.
4. Honest, courteous, patient, pleasant, meticulous and co-operative.
5. Excellent oral and written communication skills. Strong command of the English Language.

Applications should be submitted to:

The Senior Manager - Human Resource & Records Management

Guardian Life Limited

12 Trafalgar Road, Kingston 5

Deadline for submission of application – Monday, August 18, 2025

All applications are appreciated; however it may only be possible to contact shortlisted candidates