Technical Support Experts

We are seeking Technical Support Representatives (TSRs) who are passionate about delivering exceptional customer experiences. In this role, TSRs will provide first-level technical support and customer service for our client’s products and services. Support inquiries may include troubleshooting technical issues, assisting with account setup, resolving connectivity problems, and providing product/service information.

TSRs will use effective communication and problem-solving skills to ensure customer satisfaction and promote retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Responding to customer inquiries via phone, chat, and email, providing technical assistance and support.
• Troubleshooting and resolving issues related to hardware, software, connectivity, and account access.
• Ensuring customer satisfaction by listening actively, identifying needs, and offering appropriate solutions.
• Maintaining a high level of product/service knowledge to support customers effectively.
• Documenting customer interactions and technical steps taken in the CRM system.
• Escalating complex issues to the appropriate departments when necessary.
• Meeting or exceeding performance metrics including resolution time, customer satisfaction, and quality assurance.
• Participating in ongoing training and staying updated on new technologies and support protocols.
• Attending team meetings and contributing to process improvement initiatives.

Why Join Us?

• Be part of a team that values integrity, respect, and excellence.
• Opportunity to grow within a supportive and innovative environment.
• We welcome referrals—invite friends or family who may be looking for work!

Apply via our website at: www.advantagecall.com

Go to the Career section.

Need more info? Call us at 876-960-5537