Technical Support Engineer

We're looking for someone who brings genuine troubleshooting depth, ownership mentality, and a passion for solving complex problems across platforms including Windows Server, macOS, iOS, Android, and virtualization environments like VMware and Hyper-V.

Job Title: Technical Support Engineer
Location: Cazoumar Freezone, Montego Bay, St. James
Employment Type: Full-time
Reports To: Operations Supervisor/Manager

About the Role
We’re on the lookout for a Technical Support Engineer who’s ready to dive in, solve real-world problems, and make a real difference for our customers.

If you love technology, troubleshooting, and making things work better, we want you on our team!

Key Responsibilities

• Own customer issues end-to-end — from first contact to full resolution.
• Research, diagnose, and troubleshoot technical challenges across a range of platforms.
• Escalate complex issues to internal teams with clear documentation.
• Deliver fast, clear, and helpful communication to customers every step of the way.
• Keep detailed records of issues and resolutions to build a stronger support foundation.
• Share your knowledge by creating articles, tech notes, and best practices.
• Hit SLAs with precision and a focus on customer satisfaction.

Requirements

• 2+ years of experience in a Technical Support Engineer or similar role.
• Hands-on experience with:
  • Windows Server, Android, iOS, macOS
  • Virtualization (VMware, Microsoft Hyper-V)
  • Microsoft network services (DNS, DHCP, PKI, Active Directory, IIS)
  • Networking fundamentals (TCP/IP, routing, switching)
  • Bonus points for certifications like MCITP, CompTIA Network+, or CCNA.
  • Experience with Citrix or macOS/Linux? Even better!
  • Top-notch communication skills — both written and verbal.
  • Ability to multitask, prioritize, and stay cool under pressure.
  • A true problem-solver mindset with a love for technology.
  • Pass an interview with a Product Subject Matter Expert and/or Tier 1,2 Team Manager.
  • Three (3) step interview process
  • Clean police record

Why Join Us?

• A high-energy, supportive team that values your ideas and contributions.
• Opportunities to grow your technical expertise and career.
• A fast-paced, collaborative environment where no two days are the same.
• A chance to work with cutting-edge technologies and help shape the future of customer support.