Technical Customer Support Advisor

The Technical Customer Support Advisor will assist email, voice, and chat customers with order inquiries and issues regarding digital products.

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

Making someone’s day is a rewarding way to spend yours.

Are you a problem solver who can easily connect with people? Do you like to exceed expectations with your knowledge and passion for technology? Are you enamored by the way things operate, and have the ability to solve problems when things go wrong?

Does this sound like you? We’re looking for Technical Customer Support Advisors to join our team!

The Technical Customer Support Advisor will assist email, voice, and chat customers with order inquiries and issues regarding digital products. The Advisor must be proactive and extremely capable of interacting with customers with a high level of professional communication, whether it is verbal or written.

As a Technical Customer Support Advisor, You Will…

• Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Obsess over the customer experience and constantly strive to exceed their expectations
• Communicate clearly and effectively, both written and verbal 
• Tailor communication and style to differing audiences and read verbal and non-verbal cues
• Approach problems with flexibility and adapt your approach without compromising outcome

As a Technical Customer Support Advisor, You Have…

• A High School diploma (or GED)
• One year of customer care experience or equivalent
• Stellar phone presence - people can hear you smiling!
• Technical knowledge and expertise
• Experience in technical troubleshooting
• The confidence to navigate through multiple systems and tools to research, comprehend and deliver solutions to customers in real time
• A strong sense of professionalism exhibited by staying calm under pressure
• Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
• A performance mindset - you’re motivated by results and self-improvement
• A deep curiosity for understanding technology and a passion for continuous knowledge
• The ability to self manage and work independently
• The ability to do repetitive job duties, but an eagerness to take on more when needed
• Self-awareness to identify and navigate through challenges associated with the role
• Eagerness to receive feedback, embrace coaching and demonstrate changes as a result

Benefits of Working as a Technical Customer Support Advisor:

• Flexible schedules
• Competitive salary 
• Industry-leading benefits 
• Amazing career growth opportunities
• Fun on-site events hosted by our Employee Experience team!

Availability: Full-time (some shifts may depend on availability)

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.