Your future in Fujitsu At Fujitsu, our mission is to create a more sustainable world by building trust in society through innovation. In keeping with this, we are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and are dedicated to providing the resources and opportunities that our employees need to succeed. As we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age, we invite you to take the next step in your career journey and apply. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. About the role The primary goal of the Technical Consultant will be to provide expert consulting services to customers, Sales and other key internal stakeholders. The incumbent will be a technical expert resource who will be responsible for design and delivery of large and complex networking solutions to our customers. The role holder will also deliver high complexity work packages as part of customer implementation projects, may design and deliver technical training and produce quality knowledge sharing articles internally and externally. Key to this role will be staying abreast of trends, vendors, vulnerabilities and solutions and directing the organization to increase the effectiveness of our networking offerings. Key Responsibilities: - Working with customers to understand their business strategy and develop IT strategies and end to end architecture for significant areas of their business.
- Defining the support criteria for infrastructure design, guiding support teams, using top-level technical expertise to resolve complex problems and deliver service improvements.
- Alerting and influencing management in respect of the availability of new networking technology and changes to existing methodologies that impact on the way the organization delivers services.
- Shaping end-to-end technical proposals for customer approval and recommending solution/ service trade-offs, where appropriate.
- Leading technical implementation of large networking infrastructures and technical designs, either on-premise, in a cloud platform or as a managed service, including producing cost and timescale estimates and identifying risks.
- On larger projects, working within a technical framework of the Project to meet customer requirements.
- Identifying project delivery risks and mitigations for the proposed solutions and approaches.
- Identifying the accuracy of the estimates for proposed solutions and approaches.
- Taking ownership and provides consultancy level expertise to resolve major technical problems, involving other specialists and third parties where necessary.
- Proactively analyzing information and trends, proposing actions to resolve problems, maintain and enhance service.
- Defining, driving and improving technically related processes.
- Influencing problem escalation in critical situations to resolve customer issues.
- Identifying improvements for SLA, owning escalated internal and external issues to meet service level requirements.
- Technically leading implementation of changes.
- Monitoring performance through statistical reporting and analysis.
- Establishing multiple relationships with senior level customers and a range of managers across the organization to act as a respected technical interface both internally and externally in order to deliver and enhance the service.
- Providing technical and commercial expertise in conceiving and articulating changes to service methodologies and technologies to improve and grow the business.
- Taking the lead with new concepts or technologies, being aware of where the industry is going technically to influence the development of others.
- Researching, evaluating and selecting technology and infrastructure products and vendors for overall solutions. This includes: -
- Analysing functionality and features
- Assessing cost benefit factors and budgetary/ resource impacts
- Impact/ risks to customer organisations, network and users
- Investigating compatibility with the existing operating environment
- Selecting products for evaluation criteria and recommending final selection
- Assessing and evaluating emerging products and solutions and working with Fujitsu and its customers to ensure adherence with established standards, policies and guidelines.
- Leading and influencing others in the development of new solution and service offerings.
- Taking a technical lead in promoting knowledge sharing and development of other team members.
- Acting as team leader as necessary. May have responsibility for team development and assisting with objective setting, appraisals, personal development plans and regular progress meetings with allocated team members.
Key academic qualifications and experience - Bachelor’s Degree in Information Technology or Business Management.
- Minimum of 10 years’ work experience in a wide range of technology areas and any area of networking.
- Experience and success with LAN and WIFI design and implementation.
- TOGAF or equivalent training in Enterprise Architecture Framework
- Industry standard certification at a professional level (CCNP R&S, CCNP Wireless, CCIE R&S)
- Expert knowledge in a widely used vendor networking technology
- Proven experience with network capacity planning, network security principles, and general network management best practices.
- Working knowledge of IP telephony and IP video systems.
- Working technical knowledge of current network hardware, protocols, and Internet standards.
- Excellent hardware troubleshooting experience.
- Competence with testing tools and procedures for data circuits.
- Good understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
Key attributes - Recognized as the definitive expert within their field.
- Proven track record working with product authority and external vendor support teams at a senior level.
- Proven track record of solution designs, service enhancements and problem resolutions.
- Evidence of sharing and re-use of knowledge.
- Improvement/ enhancements to service delivery processes.
- Successful definition, implementation and conformance to processes both internally and externally.
- Meets and improves service level requirements.
- Response and resolution of escalated issues.
- Problem ownership demonstrated.
- Collaboration with external organizations.
- Meets project deadlines and costs within own scope of responsibility.
- Successful track record of leading small to medium projects.
- Complex technical issues managed and resolved.
- Successful track record of directing across functional technical teams and third parties.
- Contribution to service improvements.
- New business generated, secured and successfully implemented.
- Contribution to product forums and working parties.
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Let’s shape your world and achieve together Fujitsu is an equal opportunity employer and prohibit discrimination and harassment of any kind. Here diversity and inclusion are essential to our success as we believe that everyone has something to contribute. As such, we are committed to creating an environment where all employees feel valued, respected and can thrive to reach their full potential. |
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