Technical Associate - Montego Bay, Kingston, Mandeville & Tower Isle

This role is required to support the maintenance, troubleshooting, and optimization of IT systems and equipment to ensure reliable and efficient business operations.

The Role

We are seeking a motivated and detail-oriented Technical Associate to support the delivery of technical services and systems maintenance across our operations. The successful candidate will assist in ensuring the reliability, efficiency, and security of IT systems while providing technical support to both local and overseas users.

Key Responsibilities

• Support and monitor hardware and software systems used in operational processes.

• Diagnose and resolve technical issues in accordance with established service level agreements (SLAs).

• Provide end-user technical support and assistance.

• Maintain and upgrade software applications and systems as required.

• Conduct user training and orientation on systems and technology tools.

• Coordinate maintenance activities with IT professionals and business users.

• Prepare daily and weekly performance reports on equipment and systems.

• Test, evaluate, and demonstrate new technologies and software solutions.

• Assist with initiatives aimed at improving operational efficiency and productivity.

• Perform other related duties as assigned.

What We're Looking For

• Strong technical troubleshooting and problem-solving skills.

• Professional and customer-focused approach.

• Excellent communication and interpersonal skills.

• Ability to manage multiple priorities and meet deadlines.

• High level of attention to detail and accuracy.

• Strong ethical standards and commitment to professionalism.

• Willingness to learn and adapt to new technologies.

Minimum Qualifications & Experience

• First Degree in Computer Studies, Engineering, or a related discipline.

• Minimum one (1) year of experience in Information Technology, Engineering, or a related field.

• Excellent computer and technical troubleshooting skills.

• Familiarity with IT systems, hardware, software, and technical support processes.

Special Conditions

• May be required to work evenings, weekends, and public holidays when necessary.

• May be required to travel locally and overseas.

• Valid driver's licence required.

• Ownership of a motor vehicle would be considered an asset.

         Application Deadline: Friday, June 19,2026

We appreciate all applications of interest; however, only shortlisted candidates will be contacted.