Team Leader

We are seeking an experienced and motivated Call Center Team Leader to oversee a group of Inside Sales Representatives.

CALL CENTER TEAM LEADER (Full-Time Contractor)
Work-At-Home or On-Site in Kingston, St. Andrew or Montego Bay, St. James

We are seeking an experienced and motivated Call Center Team Leader to oversee a group of Inside Sales Representatives. The successful candidate will play a key role in driving performance, coaching agents, and ensuring quality and productivity targets are met. This is a full-time contractor position our offices in Kingston or Montego Bay.

Key Responsibilities:

• Supervise and support a team of call center agents (inside sales).
• Monitor performance metrics and provide regular feedback and coaching.
• Conduct daily team huddles, track KPIs, and report on team performance.
• Lead by example through handling escalated calls when needed.
• Motivate agents to meet and exceed sales and quality goals.
• Assist with onboarding and training of new team members.
• Collaborate with management to improve scripts, processes, and agent performance.
• Maintain a positive and productive team environment.

Minimum Qualifications:

• At least 1 year of proven experience as a Team Leader in a call center environment.
• 2+ years’ experience in outbound sales, collections, or other relevant call center roles.
• High school diploma or GED required.
• Strong leadership and interpersonal skills.
• Ability to motivate, train, and coach individuals for performance.
• Reliable and punctual with a professional attitude.
• Comfortable working in a fast-paced, target-driven environment.
• Ability to work from a quiet, professional home environment (if remote).
• Must have necessary equipment and stable internet (if remote).

What We Offer:

• Paid training (remote or on-site in Kingston, St. Andrew, or Montego Bay).
• Leadership development opportunities.
• Supportive local team and management structure.
• Weekly hours: Up to 40+ hours/week.
• Competitive compensation:
• Base up to $750/hr-$900/hr (JMD) based on experience.

Schedule:

• Full-Time (5 days/week, including weekends)
• Shifts between 8:00 AM – 8:00 PM, Monday to Sunday.

If you meet the qualifications and are ready to grow your career in leadership, apply now with your resume and cover letter.