TMS Case Handler

As TMS (Training Management System) Case Handler you will be responsible for the processing, coordinating and delivering of training requests, maintaining systems of record, and working effectively with the TMS team.

TMS Case Handler

The Opportunity

As TMS (Training Management System) Case Handler you will be responsible for the processing, coordinating and delivering of training requests, maintaining systems of record, and working effectively with the TMS team.

The position entails the following responsibilities:

• Maintain and update client databases as required for training and compliance.
• Support local TMS Team Leader to focus on and improve customer service.
• Assist where required in booking, scheduling and training and travel requests to support local RON TMS / CST team.
• Organize, manage and control documentation and systems for all training and compliance reports processed.
• Daily communication with client and RON TMS / CST personnel.
• Ensure that the company reputation, compliance and quality are maintained at all times and ensure the safety of all staff stakeholders.
• Adheres to all company policies, procedures and business ethics codes.
• Ensure all activities are conducted in compliance with Group and Company QHSE requirements.

 Requirements

• Proficiency in RON TMS/CST software and MS Office Software products.
• Strong written, verbal, and interpersonal communication skills.
• Strong customer focus and customer-service skills.
• Good organizational, time management, and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.
• Ability to work well independently, or as part of a team.
• Ability to exercise flexibility, initiative, good judgment and discretion.
• Demonstrated experience in analysis and planning with the ability to analyze and anticipate situations, define problems and objectives, recognize alternatives and formulate solutions.
• Excellent analytical skills to comprehensively analyze and interpret policies, procedures and situations in a multifaceted way and possess strong problem-solving skills to develop innovative solutions to complex issues.
• Ability to adapt to change quickly.

 Key Competencies

 Have a strong business process understanding.

• Thinks ahead, anticipates problems and targets direction.
• Knows what needs to be done to exceed expectations.
• Creates an environment which enables contribution and creativity.
• Commits to going the extra mile.
• Demonstrates enthusiasm and inspires others with confidence.
• Builds trust and contributes to supportive working practices.
• Attention to detail and accuracy of document preparation.
• Communication skills and team commitment.

 Educational Requirements

•  Minimum of Diploma in Business Management or equivalent.
• Proficiency in English communication (written and verbal).

 RelyOn Nutec is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.