TELESALES AGENT WALK-IN INTERVIEW (ONSITE MONTEGO BAY)

Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within proof that growth isn’t just a promise, it’s our culture.

From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.

This is where potential turns into progression. welcome home.

https://linktr.ee/cp360jamaica

Scope:

As an inbound Telesales professional you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible for promoting our products and services to new potential customers while being supported by a team leader who will help coach you on our sales best practices.

 Responsibilities:

• Answering inbound sales calls from customers interested in learning about our products and services
• Discussing and assisting a customer’s needs and matching that with the most suitable price plan and promotion
• Promoting our products and company on each call
• Efficiently navigating our order entry system(s) as necessary
• Handling calls professionally, meeting company, regulatory and compliance standards
• Accurately documenting interaction details
• Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
• Staying educated on corporate initiatives, market changes and process changes

Knowledge, Skill Set & Qualifications:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• City and Guilds Mathematics and English accepted
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Detail Orientated
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N
• Minimum 6-months experience in BPO telemarketing
• BPO Sales experience a plus

 We value our employees and demonstrate this by providing: