A LARGE INSURANCE BROKER IS NOW HIRING: TECHNICAL SUPPORT OFFICERS (TSO)

A LARGE INSURANCE BROKER IS NOW HIRING: TECHNICAL SUPPORT OFFICERS (TSO)

Join one of the region’s largest and most innovative insurance brokers.

Are you a sharp, solutions-driven professional with a strong grasp of online platforms and a passion for problem-solving? We are seeking a Technical Support Officer (TSO) to manage and support the operations of our Online Motor Quotation Platform.

Key Responsibilities:

• Provide timely technical support to Customer Service Associates (CSAs) experiencing platform issues.
• Identify, analyze, and escalate bugs to the development team with clear and structured reporting.
• Configure insurer rate guides using the platform’s rule engine to ensure accurate motor premium quotations.
• Utilize CRMs such as Freshdesk to manage and resolve support tickets efficiently.
• Work closely with developers, underwriters, and business teams to ensure platform functionality aligns with service standards.
• Bachelor’s degree in actuarial science, computer science, or related discipline.
• Minimum 2 years of technical support or systems operations or data analyst experience.
• Working knowledge of CRM/ticketing platforms (Freshdesk, Zendesk, etc.).
• Strong analytical, communication, and documentation skills.
• Experience with insurance quoting platforms or rule engines is an asset.
• A dynamic and technology-driven work environment.
• Opportunity to contribute to a regional industry leader.
• Very competitive salary with excellent health and employee benefits.
• Career growth in insurance technology business.

Requirements:

What We Offer:

APPLY TO:

Please apply in writing stating your age, qualifications and job experience, no later than July 30^th, 2025