We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Cancel
This job is expired
Return to Job Search
Western Regional Health Authority

TECHNICAL SUPPORT OFFICER (Cornwall Regional Hospital)

Western Regional Health Authority

  • St. James / Trelawny / Westmoreland
  • See description
  • Permanent full-time
  • Updated 11/09/2025
  • HR Department
Apply Now

The Western Regional Health Authority (a Statutory Body under the Ministry of Health and Wellness) is currently seeking to employ a TECHNICAL SUPPORT OFFICER for the Cornwall Regional Hospital.

 

 

TECHNICAL SUPPORT OFFICER (MIS/IT 4)

(VACANT) 

Cornwall Regional Hospital 

 

Salary Scale: $3,501,526.00 - $4,709,163.00 per annum

 

Reporting to the ICT Director, the Technical Support Officer provides first-level technical support to the Cornwall Regional Hospital to include diagnosing and repairing faults, resolving network issues and installing and configuring hardware and software. He/she shall be responsible for recording, monitoring and maintaining reported ICT issues.

 

CORE RESPONSIBILITIES

 

  • Maintain  the use of agreed methods, tools and reference material to drive efficiency and consistency
  • Manage the first point of contact and day-to-day technical support to end users/clients
  • Take ownership of user problems, follows up on the status of problems on behalf of the user, and communicate progress in a timely manner
  • Analyze and resolve end-user hardware and software computer problems in a timely and accurate fashion, and provide end-user training where required
  • Monitor and maintain client issues using helpdesk software
  • Create and implements temporary solutions until permanent solutions can be executed
  • Escalate complex ICT problems to the appropriate process owner when necessary
  • Document problem status and resolution in tracking log/system
  • Identify recurring and potential problems and notifies team members
  • Check network and communication systems as scheduled for issues, recommend changes and install fixes as per approval
  • Set up and configure end-user desktop and laptop computers as needed
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
  • Troubleshoot and repair desktop computers, printers, routers, switches, firewalls, phones, laptop computers and Smart Phones
  • Perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
  • Initiate third (3rd) party vendor support requests if required
  • Create and implement temporary solutions until permanent solutions can be executed
  • Provide technical support to meetings/events that include video and telephone conferencing
  • Contribute to documentation related to ICT standard operating procedures and a resolution knowledge database
  • Explain service procedures to users/clients and report breaches of policies and guidelines
  • Monitor and communicate system status to internal management and the Hardware and Network Administrator
  • Identify user/client training needs based on common problems
  • Maintain the physical environment for network hardware by ensuring that the area and equipment are safe and secured and are conducive for the storage and operation of the equipment
  • Communicate updates on issues in a timely manner to ensure customer satisfaction and productivity
  • Recommend procedures and controls for service improvements, as well as ideas for improving queue time, and first contact resolution
  • Collaborate in the development of service level agreements and takes steps to meet or exceed targets
  • Clean computer and electronic hardware by removing dust build-up
  • Ensure that cables are properly installed, are not safety hazards and do not compromise the aesthetic of the work environment
  • Assist in the deployment of new or upgraded software and hardware
  • Assist with the maintenance of the hospital’s physical devices and software
  • Assist with devising measures to mitigate system downtime, disaster exposures and violations detected
  • Assist with tracking software, hardware and licensing inventory
  • Assist with off-hour emergencies and time-sensitive issues when required including those at the data center
  • Prepare and submit  individual work plans
  • Perform any other duties that may be required from time to time

 

REQUIRED KNOWLEDGE, SKILLS & COMPETENCIES

 

 CORE

  • Good human relations and interpersonal skills
  • Good planning and time management skills
  • Ability to use own initiative to meet objectives and deadlines
  • Excellent written and verbal communication skills
  • Good decision-making and critical thinking skills
  • Strong analytical and problem-solving skills

 

 TECHNICAL

  • Working knowledge of mobile device configuration and support
  • Familiarity with computer systems from an end-user perspective
  • Broad knowledge of computer hardware, network operations and maintenance
  • Excellent knowledge of Windows Operating Systems, diagnostic skills and a working knowledge of current technologies  and emerging trends
  • Knowledge of Microsoft Security essentials
  • Knowledge of standards and procedures in the installation, repair and maintenance of hardware
  • Knowledge of telecommunications systems
  • Extensive knowledge of Windows 7,8, 10, Linux Fedora, MINIT, Ubuntu

 

SPECIFIC CONDITIONS

  • May be required to work beyond normal working hours, including weekends and public holidays
  • Must be willing to report for duty at any time of the day or night
  • Ability to work under pressure within a fast-paced environment and with minimum supervision
  • May be required to travel within and outside of the parish to execute duties
  • Occasional exposure to dust and lifting of heavy equipment

 

QUALIFICATION & EXPERIENCE

 

  • Bachelor of Science Degree in Computer Science, Information Technology or equivalent from a recognized tertiary institution
  • Two (2) years experience in a related field

  

Application letter should be addressed to:

 

 

The Director, Human Resource Management & Development

Western Regional Health Authority

Lot 31b, Fairview Shopping Centre

P O Box 900

St. James

 


Deadline for submission is:

September 24, 2025


 

ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED



Ref: WRHATSOCRHC
Apply Now

Western Regional Health Authority

Western Regional Health Authority

View Employer Profile

  • Cornwall Regional Hospital, Montego Bay, St. James, Jamaica W.I.
  • 1-876-952-3678

Similar Jobs for you